Amerinoc.com down?

[skrog]

What is going on?

[mromro]

wow, looks that way for me too.

[candyflip]

I have a VPS there and it is down as well.

[BV]

my box is up

[XSV]

What is going on?

We have a switch that needs to be worked on, we may have to replace it, it happens to have our primary server on it.

We are aware of it and will have it resolved soon. Most clients will not be directly effected by this.

[skrog]

We have a switch that needs to be worked on, we may have to replace it, it happens to have our primary server on it.

We are aware of it and will have it resolved soon. Most clients will not be directly effected by this.

Awesome. Thanks for the fast response.

[CyberHustler]

I'm directly effected.

[Barefootsies]

Say it ain't so Joe.

[XSV]

Say it ain't so Joe.

It aint so, Toe.

Switch is fixed, chugged a beer to fast, had to burp after the upgrade, thanks for the love, have a great Friday night everyone.

[jscott]

Still down guys?

[skrog]

Still down guys?

Nope. They got it fixed last night.

[brassmonkey]

they always fix stuff fast

[Lykos]

Works fine for me !

[Nookster]

This is almost a joke. Uptime for my amerinoc dedi's is about 100%. Love phatservers/amerinoc <3 just checked

[skrog]

This is almost a joke. Uptime for my amerinoc dedi's is about 100%. Love phatservers/amerinoc <3 just checked

They were down for a little bit. But they got it fixed with the quickness.

[Shoplifter]

We have had quite a few connectivity issues this month and are still having a bit of trouble. As a matter of fact a ticket I just submitted failed.

How is everyone finding their connectivity since May 1 or so?

[CyberHustler]

I hate to say it, but last couple days have been terrible. I got an email back saying it's the same switch.

[Shoplifter]

I hate to say it, but last couple days have been terrible. I got an email back saying it's the same switch.

I feel it was going well up until Sunday. Today something is certainly up.

I can't even get into the backend on a lot of our scripts. This has been worse than penguin for us.

[$5 submissions]

Site's up and QUICK!

[Boozer]

Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

[skrog]

They are awesome.

[Babaganoosh]

Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

I've never had a ticket that actually mattered take 2 hours to get taken care of. I've had a couple of tickets to install assorted modules on managed dedicated servers but that's not really excessive.

[AllAboutCams]

Is this where the amerinoc guys hang out? Respond to this post 10 minutes after its posted, but the average support ticket takes roughly 2 hours to get a response.

i have never had to wait more than 20 min for a response on a low ticket

today ticket sent
sent 05/21/2012 06:55 PM
reply 05/21/2012 07:10 PM
15min

different ticket
sent 05/20/2012 08:07 AM
reply 05/20/2012 08:13 AM
6min

different ticket
sent 05/13/2012 05:33
reply 05/13/2012 05:49
16min

i have another 71 tickets all the same

[Boozer]

I've never had a ticket that actually mattered take 2 hours to get taken care of. I've had a couple of tickets to install assorted modules on managed dedicated servers but that's not really excessive.

The absolute quickest I have ever had a ticket of any type responded to was 1.25 hrs.

At natnet the longest I have ever waited at any time, on any day is about .25 hours.

[Boozer]

As we speak I cant even access the support ticket system

[Boozer]

Last ticket

1 hr 17 min

Ticket before that

1.25 hrs first response
1.75 hrs second response
.75 hrs third response
2.0 hrs fourth response

Just an example

[AllAboutCams]

Last ticket

1 hr 17 min

Ticket before that

1.25 hrs first response
1.75 hrs second response
.75 hrs third response
2.0 hrs fourth response

Just an example

what hosting do you have

[Boozer]

what hosting do you have

I have a dedicated at natnet and the amnoc-mvps3 vps server at amerinoc.

[sandman!]

if you cant access their ticket system my guess would be a routing problem between your isp and them.

As we speak I cant even access the support ticket system

[Boozer]

if you cant access their ticket system my guess would be a routing problem between your isp and them.

Every site on the internet works except for amerinoc support ticket system at that moment?

Doubtful.

I was partially wrong anyways.. It was up. Just running extremely slow

[raymor]

We've had a server with Amerinoc for many years. Even though we have our own rack locally, we keep a server there so that if our network is ever down, our support system will work when it's most needed.

We have been amazed by five minute response times from tech support in most cases. For the last few months it's been a little slower. The sales department hasn't been as fast. That's better than putting all of their resources into new sales, then neglecting you once you're a paying customer like some companies do.

[Boozer]

I am not knocking them.. Just their support is slow. Happens

[Boozer]

seems they are down now.

[CyberHustler]

seems they are down now.

Yes they are

[His Infernal Majesty]

Their site was down for a little bit tonight but it's back up now. My sites with them were all up, though. I moved to them within the last year, and they have been excellent thus far.

[18teens]

My uptime has been 100% for at least the past 4 months. The last time I had downtime was back in January when my uptime was 99.87%. Pretty fucking good I think

[Markul]

No time for the last month on my stuff with amerinoc

[3xmedia]

another Amerinoc success story.

[$5 submissions]

What kind of service do you guys have? I have a ded server with them and its been smooth

[cgiGeek]

sorry to hear you guys are having problems

[247mg]

All our boxes are up!

[alf6300]

Just sharing my 2c experience with Amerinoc:

in years as their customers, first virtual then dedicated, their ticket response time has always been excellent (even for VERY low prio tickets, I think I have never waited more than half an hour).

I always found competent people on the other side, always willing to go the extra mile to help. This was true also at the time when our monthly package/fee was really very small.

Over time, it certainly happened a few times that they had glitches. But they were always prompt to admit it, and fast to fix them.

I wish there were more companies like this.