Zombaio news - january 3rd 2011

[Barefootsies]

A hundie on-time pay outs..

[Zombaio_Tomas]

Tomas, since you're back and are responding to these issues again, could you please address the following?

1. Rates doubled overnight without any notification whatsoever. Granted, the fees are still lower than the competitors, and I'm not complaining about the fees themselves, but the sudden increase with no notification is an issue for me.

2. Some new 5% holding apparently due to some new policies from Mastercard. But then, we're also being told that the 5% hold back is being used to fund redpass.com, which is umm... stealing? Or is it borrowing without permission since we're getting it back? Point is, it feels more like a loan than a hold back, and they're not paying us interest on said loan. No matter how you look at it, using our funds to pay fund their project is a big no no.

(copy/pasted because I'm lazy)

1. Rates was not doubled over night. A postal "snail"-mail was sent out to all merchants in December (to the principal address).

2. The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.

It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.

[Zyber]

Wow watch your words. I understand that you are upset over late payments but you are in public calling the Zombaio owners criminal. Zombaios owners are not in any way affiliated with anything regarding this you bring up. You have found something about an employee from 2008 that are not even confirmed.

Tomas, believe me I weigh my words carefully. I am not only upset over late payments. I told you more reasons in my previous post.

See the links
http://www.gofuckyourself.com/showpo...9&postcount=65

An employee from 2008? In which company? IOMS AB?

Zombaio is IOMS, right?

IOMS AB (dba "Zombaio") is the Merchant, Authorized Sales Agent and E-Ticket provider for this transaction.

http://zombaio.com/help_cardholder_terms.asp

Google: Jesper Thornblad
http://www.google.com/#sclient=psy&h...f87efc6f926f13

It looks like he is more than just an employee.
http://www.manta.com/c/mmyzh5m/zomba...t-services-ltd

Zombaio join pages
"To protect your privacy, any charges will discreetly appear as IOBILLING.COM on your credit card statement."

Who is associated with IObilling.com?
http://whois.gwebtools.com/iobilling.com

Who was Zombaio's representative on GFY in 2007 or 2008 when Zombaio introduced itself?

Now when it comes to the chargebacks you are blaiming us for, please post the data you have in public and I will response in public. What is the ARN numbers or transaction IDs for the chargebacks?

Funny, in conversations with Jesper and David I was told that due to strict banking regulations you could not disclose this kind of information, and now you want me to publish it here? I had to put up quite some fight back then (ZOA trouble tickets) and you released it. I am sure you guys remember the H. Rommel case.

Judging from your response I can conclude that you don't care about the other issues I complained about?

USING OUR RESERVES FOR FUNDING OTHER PROJECTS
Namely that you use the Zombaio Merchant's 180 day reserves as collateral for funding your other project RedPass. To Zombaio Merchant's you promise that the funds will be held on a non-interest bearing account. How can you use our MasterCard reserves as collateral for RedPass? Isn't that stealing?

RETROACTIVE INCREASE OF RATES
Then you doubled the processing rates without any notice - retroactively. The contract we have signed says the processing rate is 4.9% - but you have simply changed the rates on your website, and started charging the double than what we agreed on.

FEES ARE CHARGED TWICE FOR THE SAME TRANSACTION
We have a sub-account in your system. We got hit with those chargebacks from the Rommel member. Each of the disputed transactions got hit with the full chargeback fee first on the Master account, and then the full fee was also charged on the sub-account, for the same shared transactions. Result: You charged the fees 2x.
Is that an innocent programming error or intended?

CARD-ISSUING BANK CANNOT RECOGNIZE THEIR OWN CLIENT
In the Rommel chargeback case Zombaio support told us that the card issuing bank is Argenta.
Argenta was surprised and asked us how we link Rommel to them, because she is not a client of them. So Zombaio tells us that the bank who took our money is Argenta. Argenta does not recognize the cardholder. One of the parties is lying. Either Zombaio or Argenta is the thief.

[Zombaio_Tomas]

Tomas, believe me I weigh my words carefully. I am not only upset over late payments. I told you more reasons in my previous post......

Ok, let's close the Jesper story once and for all so I can focus on the real questions. He is an employee, was representing Zombaio yes, but is not anymore. He is since several years working with customer support. I have seen this link before (the forum) but there are 2 stories of everything and he is denying. IOMS AB is not Zombaio, its a company that processes payments on behalf of Zombaio (the Merchant). Zombaios ownership is entirely different, see the links I posted. Now lets dig this down since we are not getting anywhere with this really. IOMS AB is also replaced in the new platform with CAWEN (the financial institution).

Now to your concerns:

1. USING OUR RESERVES FOR FUNDING OTHER PROJECTS
The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.

It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.

2. RETROACTIVE INCREASE OF RATES
Rates was not doubled over night. A postal "snail"-mail was sent out to all merchants in December (to the principal address). See the agrrment (fee adendum).

3. FEES ARE CHARGED TWICE FOR THE SAME TRANSACTION
This is of course not correct, the chargeback fee should be splitted with the master and sub account according to the ratio on the account. Contact support about this (or me via ICQ)

4. CARD-ISSUING BANK CANNOT RECOGNIZE THEIR OWN CLIENT
Contact me over ICQ so I can send you the original chargeback messages from the bank.

[CHARGER]

dude the 5% in hold its so Fucking normal just check out www.2checkout.com they also process CC for tons of sites and they also hold the 5-10% for 90 days and theh do not process adult .... just use your brain cells



the hold its ok but come on thomas those 120 days are insane we are talking about 6 MONTHS

[cjhmdm]

1. Rates was not doubled over night. A postal "snail"-mail was sent out to all merchants in December (to the principal address).

2. The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.

It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.

Ok, thank you for clarifying. The reason #2 was brought up (I think) was because it sounded exactly like you said the 5% was being used to help fund repass. That's how I understood it also.

Anyway, I'll post back in a few days as to whether or not we've received our payouts.

[Zombaio_Tomas]

dude the 5% in hold its so Fucking normal just check out www.2checkout.com they also process CC for tons of sites and they also hold the 5-10% for 90 days and theh do not process adult .... just use your brain cells

the hold its ok but come on thomas those 120 days are insane we are talking about 6 MONTHS

We have tried hard to not have this reserve but the decision is not ours. We loved to run without the reserve, which was one of our top selling points.

We are, again working on a model where you have a top limit. This means that the reserve will go down from 5% the more you process. But again, this needs to be approved by risk departments at the card schemes.

[CHARGER]

We have tried hard to not have this reserve but the decision is not ours. We loved to run without the reserve, which was one of our top selling points.

We are, again working on a model where you have a top limit. This means that the reserve will go down from 5% the more you process. But again, this needs to be approved by risk departments at the card schemes.

well if that what it takes for you guys to stay in business its ok .... just please consider the idea of 90 days instead of 180

[dalila]

we just received two Zombaio wires (12.27 and 01.03)

[cjhmdm]

Confirming that we have received our 2 late payouts as well.

[NetHorse]

Just received mine for 12/31 as well.

[Beerbar]

All payments owed have been received today as well.

[Chosen]

Good to know people got paid

[SimonScans]

We only signed up end of last year, never had a payment.







Until today. Wire arrived. Happy happy joy joy.

[Zombaio_Tomas]

I am so glad reading this, now I hope to get some sleep for the first night of many.

If there is any clients' payouts that does not clear today, don't worry, your bank is probably using an intermediate bank (some banks has not own SWIFT membership), that normally adds a day or two.

[Zyber]

Ok, let's close the Jesper story once and for all so I can focus on the real questions. He is an employee, was representing Zombaio yes, but is not anymore. He is since several years working with customer support. I have seen this link before (the forum) but there are 2 stories of everything and he is denying. IOMS AB is not Zombaio, its a company that processes payments on behalf of Zombaio (the Merchant). Zombaios ownership is entirely different, see the links I posted. Now lets dig this down since we are not getting anywhere with this really. IOMS AB is also replaced in the new platform with CAWEN (the financial institution).

Tomas, thank you for the answers.

As to the complicated company structures you guys have built, it doesn't really bother me if the name Jesper is there, his brother or David. Both have always been polite and fast in support. What matters is that we get our money. What you name your companies is not our business - as long as we know who to hold accountable if problems should arise.

Now to your concerns:

1. USING OUR RESERVES FOR FUNDING OTHER PROJECTS
The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.

It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.

Thanks for shedding new light to how you are structured. Whether or not the 5% reserve technically funds RedPass depends how you interpret it.

And we did not get fined, but we did get a reserve for 5%, due to the large program we are running and as colleteral for the new product redpass.com which is in process of beeing released.

http://www.gofuckyourself.com/showpo...8&postcount=18

2. RETROACTIVE INCREASE OF RATES
Rates was not doubled over night. A postal "snail"-mail was sent out to all merchants in December (to the principal address). See the agrrment (fee adendum).

I am currently away from office but will verify this soon. Even if you sent a snail mail (and no notice in electronic form) it doesn't change the fact that it was a dirty move.
A bank once pulled an overnight 10x fee increase. They no longer get my business.

3. FEES ARE CHARGED TWICE FOR THE SAME TRANSACTION
This is of course not correct, the chargeback fee should be splitted with the master and sub account according to the ratio on the account. Contact support about this (or me via ICQ)

4. CARD-ISSUING BANK CANNOT RECOGNIZE THEIR OWN CLIENT
Contact me over ICQ so I can send you the original chargeback messages from the bank.

OK, I will contact you.

[Zyber]

I can confirm that I have just received two wires today.

Settlement dates 2010.12.27 and 2011.01.03
Thanks.

[BIGTYMER]

I just checked my bank and Zombaio sent me two wires. I told you all we'd get paid.

Thanks Tomas and Zombaio!

[Dodododa]

Now it would be good if they tell us what systems they are going to put in place to insure this doesn't happen again.

[kichi]

awww shit i got paid!!! thanks zom!

[kowalsky]

I am happy to say I got the wires too.

[Agent 488]

thread closed.

[Barefootsies]

Now it would be good if they tell us what systems they are going to put in place to insure this doesn't happen again.

......because the world is a perfect place and mistakes never ever happen at other companies.

[Sausage]

Got my wire.

They have been ontime ever since I have used them 1.5 years ago .. this is the first hiccup. Of course having been ripped by so many processors before I got nervous, but good to see they came through with the payments.

[Dodododa]

......because the world is a perfect place and mistakes never ever happen at other companies.

.....because data corruption problems are unacceptable in the financial system. Double, QUADROUPLE redundancy should be standard practice.

[Robbie]

Payment came in today. All caught up. Just hoping that next time ANYTHING happens or rates are changed...that emails are sent out immediately and a message is left in the admin area immediately.

I have to agree with people saying doubling the rate and not even putting that as a message in the admin isn't professional or ethical. Sending a postal letter is kinda "HUH?" when no other correspondence is done that way with Zombaio. Just sayin'...it would take a few seconds to put that as a new message in the admin. And still should be done NOW so that the thousands of people who don't read GFY will know what's going on as well.

[hypedough]

Payment came in today. All caught up. Just hoping that next time ANYTHING happens or rates are changed...that emails are sent out immediately and a message is left in the admin area immediately.

I have to agree with people saying doubling the rate and not even putting that as a message in the admin isn't professional or ethical. Sending a postal letter is kinda "HUH?" when no other correspondence is done that way with Zombaio. Just sayin'...it would take a few seconds to put that as a new message in the admin. And still should be done NOW so that the thousands of people who don't read GFY will know what's going on as well.

Quoted for truthiness. Thank you for the wires, mine came through as well.

[slawek]

Toronto, TD CanadaTrust bank, got wire today, scheduled for Dec 30.

[nekrom]

1) A buddy got his wire today so all back to normal on that front.

2) I got the snail mail processing rate % increase notification in my letterbox today. Most professional companies (legal, accounting, gov, etc) still use the quaint postal system, rather then email/phone/PM so no big deal there imo.

3) People questioning the hold %, just about every billing company has one to some degree. Fact of doing business so just suck it up.

-N

[aipmedia]

we got our money too, just in time on-route..

[jreg81]

We received our 2 late payments today as well. Thankful for that. Let's hope there aren't any similar problems in the future. Until now, Zombaio has done very well for us.

Nice to have multiple billers in our NATS cascade though. Definitely sleep better at night.

[Zyber]

Ok, let's close the Jesper story once and for all so I can focus on the real questions. He is an employee, was representing Zombaio yes, but is not anymore. He is since several years working with customer support. I have seen this link before (the forum) but there are 2 stories of everything and he is denying. IOMS AB is not Zombaio, its a company that processes payments on behalf of Zombaio (the Merchant). Zombaios ownership is entirely different, see the links I posted. Now lets dig this down since we are not getting anywhere with this really. IOMS AB is also replaced in the new platform with CAWEN (the financial institution).

Now to your concerns:

1. USING OUR RESERVES FOR FUNDING OTHER PROJECTS
The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.

It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.
...

Link to thread

Found this old post from 2011.

Now when Cawen Financial Group AB is no longer a Mastercard Compliant Service Provider, can we expect that the 5% reserves will be paid out to webmasters?

http://www.mastercard.com/us/company...st-1-15-14.pdf

Or what is Zombaio's new excuse for keeping the 5% reserve?

Wait, didn't "Tomas" say that Jesper hasn't worked for Zombaio since 2011?
So who is this Jesper who does customer support in 2014?