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Old 12-10-2016, 05:18 PM   #1
AmeliaG
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StatsRemote in this thread please

Can someone at StatsRemote please contact me? I have attempted to get in touch via the software, the web site contact form, and email.

Usually StatsRemote is good on support. Does anyone know if something bad happened to Neil? I hope all is okay.
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Old 12-11-2016, 05:05 AM   #2
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Bump for a respected industry veteran in need of assistance
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Old 12-11-2016, 05:44 AM   #3
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forum/contact form is not maintained properly any more, so email is the way to go as per Neil's instructions last time I spoke with him, which wasn't that long ago (just checked, and was end of July this year). Might be throwing your emails into junk, tried sending from a different one?

99.9999999999999999999% sure you must be, but on the slim chance: support [ at ] statsremote [dot ] com right?
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Old 12-11-2016, 06:21 AM   #4
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GFY Member for StatsRemote is http://gfy.com/members/j-b/

ICQ 5210719

and the support email is correct support AT statsremote.com

Their forum died in May 2015, the last post from the Admin there states it's now a legacy support forum and to contact them at the above email.
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Old 12-11-2016, 10:05 AM   #5
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Neil may be taking a break or is simply under the weather. What I noticed is that usually every Tuesday, like clockwork, there's an SR update. But there has not been an update for the past two Tuesdays.

I shot him an email and have not heard back yet. Hope he's doing okay, he's a really good guy to do business with. Of course, he also offers a fantastic product.
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Old 12-11-2016, 11:44 AM   #6
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Cs is dead
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Old 12-11-2016, 11:52 AM   #7
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I am too sent messages on contact through software but dont get any reply... always getting answer in that day
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Old 12-11-2016, 03:15 PM   #8
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Yep, that is the email I've been using and usually Neil is great with most support, so going weeks without being able to get a response is, not just frustrating, but very surprising from a usually excellent company. Makes me concerned on multiple levels
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Old 12-11-2016, 03:23 PM   #9
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is StatsRemote even alive any more?

99% of affiliate programs are dead. It's easier to track what is left by hand.
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Old 12-12-2016, 05:58 AM   #10
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Hi, we're editing a database of affiliate programs every day, check out Nifty Stats Nifty Stats - Affiliate Stats Tracker | Affiliate Software
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Old 12-12-2016, 06:06 AM   #11
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Hi, we're here to spam our product in a thread devoted to our competitor.
Fixed that for you.
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Old 12-12-2016, 06:12 AM   #12
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is StatsRemote even alive any more?

99% of affiliate programs are dead. It's easier to track what is left by hand.
It does more than affiliate programs though. If you have fixed costs, such as advertising expenses, wages, server overhead, etc, it lets you enter those costs which are then spread out over the days of each month, giving a quick overview of daily net revenues. It's pretty functional, has NO banners in the software, and makes it really easy to check receipt of payments, get a breakdown of sites within multiple programs (right click on ccbill for example and you can get a breakdown of all your CCBill revenues on a per site basis.).

It's also really convenient for exporting data to spreadsheets for assisting with tax reporting.

Thus, it's really useful for much more than checking affiliate program revenues.
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Old 12-12-2016, 08:15 AM   #13
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It does more than affiliate programs though. If you have fixed costs, such as advertising expenses, wages, server overhead, etc, it lets you enter those costs which are then spread out over the days of each month, giving a quick overview of daily net revenues. It's pretty functional, has NO banners in the software, and makes it really easy to check receipt of payments, get a breakdown of sites within multiple programs (right click on ccbill for example and you can get a breakdown of all your CCBill revenues on a per site basis.).

It's also really convenient for exporting data to spreadsheets for assisting with tax reporting.

Thus, it's really useful for much more than checking affiliate program revenues.
Where do you enter fixed costs?
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Old 12-12-2016, 08:29 AM   #14
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Where do you enter fixed costs?
File > New Custom Entry

Choose the type as either Income or an Expense (Asset or Liability), give it a name and then choose Fixed or Distributed. Distributed will spread it out over the month.

Once done, you will see a section at bottom of the main stats area for "Total Costs:" and then the section below that will be for Total Net.

This lets you break down everything by the day, the month, etc right down to the $ / unique click.
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Old 12-12-2016, 05:18 PM   #15
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Super weird to still have no response
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Old 12-13-2016, 02:48 AM   #16
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File > New Custom Entry

Choose the type as either Income or an Expense (Asset or Liability), give it a name and then choose Fixed or Distributed. Distributed will spread it out over the month.

Once done, you will see a section at bottom of the main stats area for "Total Costs:" and then the section below that will be for Total Net.

This lets you break down everything by the day, the month, etc right down to the $ / unique click.
Awesome, thankyou mate
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Old 12-13-2016, 07:46 PM   #17
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Nobody has him on skype or anything?

I never thought I'd see the day when the GFY support board didn't work, wow.
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Old 12-13-2016, 09:05 PM   #18
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either problem with support or the company might have sold or be going under. Unusual to not get replies from support.
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Old 12-20-2016, 11:54 AM   #19
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any news? still dont have any answers from them... ((
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Old 12-21-2016, 03:18 AM   #20
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We have the same problem. Been using SR for years and always had good contact with Neil.

Have reported a program weeks ago, as did my colleague but have yet to hear back from them. Given that Neil always responds quickly and SR always fixes issues within couple of weeks it leads me to believe that shit hit the fan at sr, which sucks cause we love SR
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Old 12-21-2016, 03:32 AM   #21
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We have the same problem. Been using SR for years and always had good contact with Neil.

Have reported a program weeks ago, as did my colleague but have yet to hear back from them. Given that Neil always responds quickly and SR always fixes issues within couple of weeks it leads me to believe that shit hit the fan at sr, which sucks cause we love SR
Indeed, SR is a fantastic piece of software. And Neil has always answered fast, often times within a few hours.
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Old 12-21-2016, 08:24 AM   #22
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AmeliaG both email updates you sent out recently where messed up
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Old 12-21-2016, 02:01 PM   #23
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AmeliaG both email updates you sent out recently where messed up
Thanks for promoting SpookyCash sites! Like I said in the second slightly-easier-to-read-but-still-garbled one, it is a CCBill mailer issue I'm hoping they will fix in time for a legible re-send, but all the links are correct.
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Old 12-22-2016, 02:01 PM   #24
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I have sent StatsRemote Support three emails this month, asking why there hasn't been any updates since November 15th.

I sincerely hope that updates will resume in January.

I've been using StatsRemote fo
r almost 11 years now Wouldn't like to switch to NiftyStats.
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Old 12-22-2016, 02:07 PM   #25
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I have sent StatsRemote Support three emails this month, asking why there hasn't been any updates since November 15th.

I sincerely hope that updates will resume in January.

I've been using StatsRemote fo
r almost 11 years now Wouldn't like to switch to NiftyStats.
I've been using them for something like that too, I hope everything's okay there!
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Old 12-23-2016, 01:06 PM   #26
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anyone heard from SR yet?
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Old 12-26-2016, 11:18 AM   #27
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Any word yet???
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Old 12-27-2016, 12:50 PM   #28
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Dog Fart upgrade their NATS. Bump for Stats Remote
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Old 12-28-2016, 03:39 AM   #29
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anyone heard from SR yet?
Still waiting for a reply to the email I sent on December 22nd. Needless to say, they also haven't responded yet to my previous two :-(
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Old 12-28-2016, 11:20 PM   #31
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well it's been a good 12 years or so, but nifty stats is gonna see a pretty good 2017 by the looks of things. Ah well, all good things come to an end.
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Old 12-29-2016, 03:30 AM   #32
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well it's been a good 12 years or so, but nifty stats is gonna see a pretty good 2017 by the looks of things. Ah well, all good things come to an end.
2016 is killing off more than celebrities.

Can I export StatsRemote to Nifty Stats Pro?
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Old 12-29-2016, 04:04 AM   #33
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I've been using StatsRemote for almost 11 years now Wouldn't like to switch to NiftyStats.
Both products are good enough, it's support the key here. Hope they will fix this issue, as i can imagine the mess in having to switch after such a long time. I'm using nifty, but if something similar would happen i can't even start to imagine the pain to switch to SR.

Good luck!
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Old 12-29-2016, 03:08 PM   #34
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2016 is killing off more than celebrities.

Can I export StatsRemote to Nifty Stats Pro?
That's a great question...if Stats Remote is finished, I need to do something.
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Old 12-30-2016, 03:10 PM   #35
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This would not be the first time Stats Remote went rogue for a period of time.

Back in 2006 everything went dark for about a month and a half.

Since then there have been periods of weeks...
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Old 12-30-2016, 03:18 PM   #36
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That's a great question...if Stats Remote is finished, I need to do something.
I am in communication with NiftyStats and asked about that. They have a "somewhat" migration they include, but it is limited. It's built in to their latest Beta version. The developer told me earlier that is not an automated import because the SR password file is encrypted. SR stores each sponsor in its own .dat file. NiftyStats will do the import, sponsor by sponsor, by letting you select an SR .dat file that matches a corresponding program in NiftyStats.

Obviously if you deal with hundreds of programs, this can be tedious. On the positive side though, at least you/we/I know there is indeed an alternative if needed, it's just going to take a little while to get it all migrated. There's certainly worse things one could spend their time on
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Old 12-30-2016, 04:52 PM   #37
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I am in communication with NiftyStats and asked about that. They have a "somewhat" migration they include, but it is limited. It's built in to their latest Beta version. The developer told me earlier that is not an automated import because the SR password file is encrypted. SR stores each sponsor in its own .dat file. NiftyStats will do the import, sponsor by sponsor, by letting you select an SR .dat file that matches a corresponding program in NiftyStats.
Damn it.

Hopefully Neil will respond soon. So far there are only a few programs showing up "red"...but over a little bit of time that will start going south real quick if he isn't updating the program.
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Old 12-30-2016, 05:28 PM   #38
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I'm curious how many subscribers he has.

Does he have other projects that may be making more money at this time?
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Old 12-31-2016, 04:20 AM   #39
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I am in communication with NiftyStats and asked about that. They have a "somewhat" migration they include, but it is limited. It's built in to their latest Beta version.
Sadly NiftyStats, doesn't run on a Mac natively
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Old 12-31-2016, 08:51 PM   #40
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I am in communication with NiftyStats and asked about that. They have a "somewhat" migration they include, but it is limited. It's built in to their latest Beta version. The developer told me earlier that is not an automated import because the SR password file is encrypted. SR stores each sponsor in its own .dat file. NiftyStats will do the import, sponsor by sponsor, by letting you select an SR .dat file that matches a corresponding program in NiftyStats.

Obviously if you deal with hundreds of programs, this can be tedious. On the positive side though, at least you/we/I know there is indeed an alternative if needed, it's just going to take a little while to get it all migrated. There's certainly worse things one could spend their time on
How did you contact them?

I used their contact form without reply, but it is that time of year.
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Old 01-01-2017, 02:50 AM   #41
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Hello,

I'm Jenna from Nifty Stats. If you have still problems with SR .. I can help you switch to NIfty Stats immediately.

My email: ns @ niftystats.com
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Old 01-01-2017, 03:57 AM   #42
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Hello,

I'm Jenna from Nifty Stats. If you have still problems with SR .. I can help you switch to NIfty Stats immediately.

My email: ns @ niftystats.com
there probably are going to be a lot of us looking to migrate, couldn't you just post the instructions here?
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Old 01-01-2017, 04:20 AM   #43
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If any of you need to switch to nifty stats contact [email protected] or Jenna

They answer email support in a heart beat. Top notch Support
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Old 01-01-2017, 10:45 AM   #45
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Does Nifty Stats have a full list of affiliate programs that are in the system?
I checked your website but didn't see one.
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Old 01-01-2017, 10:59 AM   #46
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Does Nifty Stats have a full list of affiliate programs that are in the system?
I checked your website but didn't see one.
Hello list of affiliate programs and advertising networks you can find on Supported Programs | Nifty stats - Get nifty access to your affiliate stats & PPC Campaigns
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Old 01-01-2017, 11:00 AM   #47
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Old 01-01-2017, 11:04 AM   #48
Robbie
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Quote:
Originally Posted by NiftyStats Jenna View Post
Hello list of affiliate programs and advertising networks you can find on Supported Programs | Nifty stats - Get nifty access to your affiliate stats & PPC Campaigns
Thank you.

Also...do you have "performer" stats for cam models? Neil long ago put that one in Stats Remote for me so that we could track Claudia Marie's money she makes doing webcam for different companies.

The one we use the most is Streamate. So SR logs in just like it does for affiliate accounts and grabs her stats.

Does Nifty Stats have that too?
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Old 01-02-2017, 08:23 AM   #49
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Any word yet? Somebody on this board must know the guy.
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Old 01-02-2017, 01:05 PM   #50
NiftyStats Jenna
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Originally Posted by Robbie View Post
Thank you.

Also...do you have "performer" stats for cam models? Neil long ago put that one in Stats Remote for me so that we could track Claudia Marie's money she makes doing webcam for different companies.

The one we use the most is Streamate. So SR logs in just like it does for affiliate accounts and grabs her stats.

Does Nifty Stats have that too?
nothing is impossible pls. contact paul @ niftystats.com

Thank you
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