Want good customer service? Then be a good customer! - GoFuckYourself.com

Tam · 08-13-2005, 12:01 PM

I just seen this line on an article, I didn't even have to read the article for it to catch my attention. This goes for customer support, tech support and any other kind of support. If you go at someone screaming and demanding and THEY then come back at you with the same attitude that you went at them with then how on earth can you blame them? This doesn't make THEIR support bad, it makes them feel defensive.

You have no idea how many times I have seen people on here and elsewhere, screaming because a sponsor or someone else has treated them like shit just to find out that the "customer/client" was the one to strike first. You cannot expect someone to meet you with professionalism when you, yourself don't meet them with it first.

NOW, if you have met them with the professionalism they deserve and they attack you, THEN you can pin "Bad support" on them. But BE a good client/customer first. I came from a world where the customer is always right, but this, like everything else, has it's exceptions. You can't sit there and feel like you are right when you go screaming and acting like a child with someone before they ever even know you have a problem and what the problem is.

ASK and TELL, don't scream and yell, you get nowhere doing that and this is a case where the customer is NOT always right. The company doesn't know you have a problem unless you ask and tell them what you need.

I just thought this was relevant in our industry in a lot of cases. Something to think about next time you need some customer support.

tristan_D · 08-14-2005, 11:07 PM

a bitchy approach deserves a bitchy assisstance. may sound wrong, but in practice it happens most of the time.

08-13-2005, 12:01 PM	#1
Tam Rude Bitch Industry Role: Join Date: Jan 2001 Location: In your face Posts: 8,507	Want good customer service? Then be a good customer! I just seen this line on an article, I didn't even have to read the article for it to catch my attention. This goes for customer support, tech support and any other kind of support. If you go at someone screaming and demanding and THEY then come back at you with the same attitude that you went at them with then how on earth can you blame them? This doesn't make THEIR support bad, it makes them feel defensive. You have no idea how many times I have seen people on here and elsewhere, screaming because a sponsor or someone else has treated them like shit just to find out that the "customer/client" was the one to strike first. You cannot expect someone to meet you with professionalism when you, yourself don't meet them with it first. NOW, if you have met them with the professionalism they deserve and they attack you, THEN you can pin "Bad support" on them. But BE a good client/customer first. I came from a world where the customer is always right, but this, like everything else, has it's exceptions. You can't sit there and feel like you are right when you go screaming and acting like a child with someone before they ever even know you have a problem and what the problem is. ASK and TELL, don't scream and yell, you get nowhere doing that and this is a case where the customer is NOT always right. The company doesn't know you have a problem unless you ask and tell them what you need. I just thought this was relevant in our industry in a lot of cases. Something to think about next time you need some customer support. __________________ Get in Touch on Telegram if you need a hardworker - (since 1999) - All About Me!

08-14-2005, 11:07 PM	#2
tristan_D Confirmed User Join Date: Jul 2005 Posts: 7,865	a bitchy approach deserves a bitchy assisstance. may sound wrong, but in practice it happens most of the time. __________________ Increase your sales. Up to $4 per click.