I hate fucking COX - GoFuckYourself.com

JDog · 09-30-2003, 09:06 AM

All day yesterday my internet was down, and from 1 AM til right now I was down again! They said there was no problem. Then they said I must wait til Wednesday to before anybody can come out, and they won't let me just go to the store and return the modem to get a new one!

What the fuck, if theirs no downtime where I live, my modem must be goin bad! So, they told me to go buy one! Fuck Cox!

jDoG

ytcracker · 09-30-2003, 09:07 AM

fuckign cocks

Sly_RJ · 09-30-2003, 09:08 AM

Wednesday? You're lucky, we'd probably have to wait till next week to get anyone over here.

JDog · 09-30-2003, 09:35 AM

Quote:

Originally posted by Sly_RJ
Wednesday? You're lucky, we'd probably have to wait till next week to get anyone over here.

It's fucking sux, I'm sure if it's not their problem that it is the modem goin bad! Do they actually need to send a tech out! I just wanna go replace the modem!

jDoG

Mojo Rizin · 09-30-2003, 09:53 AM

Quote:

Originally posted by JDog

It's fucking sux, I'm sure if it's not their problem that it is the modem goin bad! Do they actually need to send a tech out! I just wanna go replace the modem!

jDoG

I had the same problem..

You actually got a few solutions

A. Go BUY a new one, about 60-70.00

B. Toubleshoot over the phone with the tech guy and basically get them to admit its the modem. After you have gotten to that point ask for a supervisor and have them document in your account that a new modem is needed and you are ALLOWED to bring it in for a swap. Then you should be able to take it in for a swap (I went through the same thing)

Mr Pheer · 09-30-2003, 09:55 AM

if you have a business account, they come within an hour

JDog · 09-30-2003, 10:00 AM

Quote:

Originally posted by MrPheer
if you have a business account, they come within an hour

I don't have a business account, I use to with Time Warner and I still got the uBR Cisco router that Time Warner gave me! I was gonna use the terminal and try and access it, but I can't seem to access it...LOL

jDoG

Mojo Rizin · 09-30-2003, 10:01 AM

Your answers are right before you..

I went through the same thing and was back up and running in 2 hours.

Carrie · 09-30-2003, 10:14 AM

Go swap your modem at the store.
Come home, call Cox, and tell them your modem fell off of the desk and busted open, all the parts were hanging out, so you went and got a new one and you've got it sitting in your hand.

The tech won't be able to say "no don't go get a new one", the only choice he'll have is to get you to read the mac address off the back of the modem and get the damn thing provisioned (put into the system).

Mojo Rizin · 09-30-2003, 10:17 AM

Quote:

Originally posted by Carrie
Go swap your modem at the store.
Come home, call Cox, and tell them your modem fell off of the desk and busted open, all the parts were hanging out, so you went and got a new one and you've got it sitting in your hand.

The tech won't be able to say "no don't go get a new one", the only choice he'll have is to get you to read the mac address off the back of the modem and get the damn thing provisioned (put into the system).

Is the customer liable for the equipment?

09-30-2003, 09:06 AM	#1
JDog Confirmed User Join Date: Feb 2003 Location: Canby, OR Posts: 7,453	I hate fucking COX All day yesterday my internet was down, and from 1 AM til right now I was down again! They said there was no problem. Then they said I must wait til Wednesday to before anybody can come out, and they won't let me just go to the store and return the modem to get a new one! What the fuck, if theirs no downtime where I live, my modem must be goin bad! So, they told me to go buy one! Fuck Cox! jDoG __________________ NSCash now powering ReelProfits.com ALSO FEATURING: NSCash.com :: SoloDollars.com :: ReelProfits.com :: BiminiBucks.com :: VOD PROGRAMS COMING SOON: Greedy Bucks :: Vengeance Cash NOW OFFERING OVER 60 SITES CONTACT :: JAMES SMITH :: CHIEF TECHNOLOGY OFFICER :: ICQ (711385133)

09-30-2003, 09:07 AM	#2
ytcracker stc is the greatest Join Date: Dec 2002 Location: rip sean murray Posts: 12,403	fuckign cocks __________________ www.ytcracker.com \| www.digitalgangster.com i love you

09-30-2003, 09:08 AM	#3
Sly_RJ Live Hard - Die Hard Join Date: Feb 2002 Location: Ready to leave... Posts: 17,042	Wednesday? You're lucky, we'd probably have to wait till next week to get anyone over here. __________________ PHAT SERVERS - Quality dedicated hosting at a quality price! sly AT phatservers DOT com - 147479144

09-30-2003, 10:01 AM	#8
Mojo Rizin Confirmed User Join Date: Dec 2002 Location: Chandler, AZ Posts: 1,089	Your answers are right before you.. I went through the same thing and was back up and running in 2 hours. __________________ Start Making Reel Profits Today! VOIP Technology Is NOW

09-30-2003, 09:55 AM	#6
Mr Pheer Confirmed User Industry Role: Join Date: Dec 2002 Posts: 20,892	if you have a business account, they come within an hour

09-30-2003, 10:14 AM	#9
Carrie Confirmed User Join Date: Apr 2002 Location: Virgin - nee Posts: 3,162	Go swap your modem at the store. Come home, call Cox, and tell them your modem fell off of the desk and busted open, all the parts were hanging out, so you went and got a new one and you've got it sitting in your hand. The tech won't be able to say "no don't go get a new one", the only choice he'll have is to get you to read the mac address off the back of the modem and get the damn thing provisioned (put into the system).