Why is Epoch Issuing Refunds? - GoFuckYourself.com

movieguy · 10-24-2011, 05:41 PM

A couple of member accounts were cancelled by epoch and refunds issued. Epoch sent over this statement

"Our risk management systems track the transactions at different stages during the purchase process.
There is a final stage immediately after the transaction has taken place that is considered as part of the overall risk measurement.
In some occasions, the final stage is necessary to determine that the transaction is fraudulent and in those occasions we issue a
refund in order to prevent a possible chargeback. Unfortunately company policy prohibits us from releasing specific
details about how we arrived at this determination but we did have our mutual best interest in mind when we decided to move forward with the refunds."

Could anyone shed light on what possibly could have happened? I didn't ask for details about how their fraud system works. I merely asked what was the nature of the fraud so I could act accordingly, such as blocking an ip, username, or email address, yet epoch said it is company policy not to release details. What's the big secret? That some guy might have used a stolen card?

Any ideas?

adultzone · 10-24-2011, 05:55 PM

Next email will be sent to you to take an action because you are running out of time and your account will be terminated as soon as possible. That is what you get in the next email. Have done that already.

waltgator · 10-24-2011, 06:10 PM

we have epoch & have no issues with them, try your contacting rep and see if they can help...

good luck,
cheers

blackmonsters · 10-24-2011, 07:19 PM

Quote:

Originally Posted by movieguy

A couple of member accounts were cancelled by epoch and refunds issued. Epoch sent over this statement

"Our risk management systems track the transactions at different stages during the purchase process.
There is a final stage immediately after the transaction has taken place that is considered as part of the overall risk measurement.
In some occasions, the final stage is necessary to determine that the transaction is fraudulent and in those occasions we issue a
refund in order to prevent a possible chargeback. Unfortunately company policy prohibits us from releasing specific
details about how we arrived at this determination but we did have our mutual best interest in mind when we decided to move forward with the refunds."

Could anyone shed light on what possibly could have happened? I didn't ask for details about how their fraud system works. I merely asked what was the nature of the fraud so I could act accordingly, such as blocking an ip, username, or email address, yet epoch said it is company policy not to release details. What's the big secret? That some guy might have used a stolen card?

Any ideas?

Posting the details of their method would only defeat the method.

Trust it!

They have good reasons!!!!!!!!!!!!!!!!!!

10-24-2011, 05:41 PM	#1
movieguy Confirmed User Join Date: Sep 2003 Posts: 190	Why is Epoch Issuing Refunds? A couple of member accounts were cancelled by epoch and refunds issued. Epoch sent over this statement "Our risk management systems track the transactions at different stages during the purchase process. There is a final stage immediately after the transaction has taken place that is considered as part of the overall risk measurement. In some occasions, the final stage is necessary to determine that the transaction is fraudulent and in those occasions we issue a refund in order to prevent a possible chargeback. Unfortunately company policy prohibits us from releasing specific details about how we arrived at this determination but we did have our mutual best interest in mind when we decided to move forward with the refunds." Could anyone shed light on what possibly could have happened? I didn't ask for details about how their fraud system works. I merely asked what was the nature of the fraud so I could act accordingly, such as blocking an ip, username, or email address, yet epoch said it is company policy not to release details. What's the big secret? That some guy might have used a stolen card? Any ideas? __________________ Less fighting, more money-making

10-24-2011, 06:10 PM	#3
waltgator Confirmed User Industry Role: Join Date: May 2011 Location: tweak-ville, U.S.A. Posts: 1,369	we have epoch & have no issues with them, try your contacting rep and see if they can help... good luck, cheers __________________ http://behindtheclit.com ICQ 448280936

10-24-2011, 05:55 PM	#2
adultzone So Fucking Banned Industry Role: Join Date: May 2010 Location: Southeast Asia (Philippines) Posts: 1,499	Next email will be sent to you to take an action because you are running out of time and your account will be terminated as soon as possible. That is what you get in the next email. Have done that already.