Paxum , 6 months later i Still not receive my card, I ask to cancel and they charge me fee's LOL

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  • Brian mike
    #Alberta51
    • Oct 2014
    • 8735

    #1

    Paxum , 6 months later i Still not receive my card, I ask to cancel and they charge me fee's LOL

    Ok

    But for real you really want to charge me a cancellation fee for a service i have never received ?

    Paxum Toke $50 activation fee for a card i have never received 6 months later or so.
    I ask refund and bellow the reply i have receive make me wonder now how paxum conduct their business.

    Find bellow what i sent to support paxum tickets desk:

    =======

    My ticket:
    Cancelation of credit card ! NEVER received it now 6 months

    Can you please cancel the credit card i was suppose to receive 6 months AGO .

    also can you please refund to my wallet the FEE's you guys have already charge me for this CARD i Dont have and dont want it anymore taking way too long and no more interested in this product anymore.

    Please and thank you.

    ==============

    Paxum reply :

    To cancel your card please post a reply this ticket (from the Message Center) in which you authorize us to process your request and deduct the $7 card cancel fee from your account.

    Best Regards.

    ==============

    Just to be clear, we will refund the yearly maintenance fee and deduct the card cancel fee.

    Best regards.

    ==============

    Call me cheap or what ever you want but why the hell i should pay a cancellation fee/ maintenance fee when i have never SEE or receive the product ?

    I will have to reconsider any future business with paxum, let's say me thinking a lot right now lol .

    It's a shame because i just start using the EFT to transfer $700 last week and already been completed.

    But if they are to handle things this way when they are at fault.... I think i will just stop writing right there

    BTW nothing against Ruth but she's aware about my request already, she have sent me over to support ticket desk.
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  • mobstriker
    Confirmed User
    • Jul 2014
    • 191

    #2
    My card shipped 1april. 50 days - and i haven't it yet.

    Comment

    • kane
      Too lazy to set a custom title
      • Aug 2001
      • 20684

      #3
      Are you guys in the US? I recently ordered a card with Paxum and it took about 10 days to get to me. I am in the US.

      Comment

      • Twoface31
        Confirmed User
        • Sep 2006
        • 2746

        #4
        ummm sound alarming.....

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        • mobstriker
          Confirmed User
          • Jul 2014
          • 191

          #5
          I'm outside US. What mail company they use to send letter with card?

          Comment

          • kane
            Too lazy to set a custom title
            • Aug 2001
            • 20684

            #6
            Originally posted by mobstriker
            I'm outside US. What mail company they use to send letter with card?
            Mine came via US Postal Service.

            Comment

            • bannel
              So Fucking Banned
              • Jan 2012
              • 768

              #7
              Same shit happened for me too, waited over 4 months, asked them about my CC status and they replied that it was lost on the route. Then they told me to pay the fee for another card. Result: moved on to Payoneer. Bigger they are, harder they fall. Ask Epassport

              Comment

              • Brian mike
                #Alberta51
                • Oct 2014
                • 8735

                #8
                Originally posted by kane
                Are you guys in the US? I recently ordered a card with Paxum and it took about 10 days to get to me. I am in the US.
                Im from the Maple country up north Canada
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                • Brian mike
                  #Alberta51
                  • Oct 2014
                  • 8735

                  #9
                  My reply

                  This is not acceptable.

                  It's your fault 6 months later the card not there.

                  I want the whole fee's back please and that would be fair enough.

                  ========

                  Support replied:

                  We understand your situation, but the card was sent by standard shipping and we do not have any control over the postal service in Canada, therefore, we can assume it has been lost in the mail.

                  Also note that the card cancellation fee can not be waived because it is charged by the bank. For us to cancel your card and reverse the $44.95 yearly maintenance fee, please post a reply and authorize us to deduct the $7 cancellation fee.

                  Best Regards.

                  =====

                  It still dosen't make sense to me how they handle this problem AKA shipping card properly.
                  Put the blame on anyone else and dosen't take any responsibilities for a service you guys promote on your website.

                  Classy Paxum Many thanks to you.

                  a BIG B.S
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                  • CPA-Rush
                    small trip to underworld
                    • Mar 2012
                    • 4927

                    #10
                    dhl ..

                    automatic exchange - paxum , bitcoin,pm, payza

                    . daizzzy signbucks caution will black-hat black-hat your traffic

                    ignored forever :zuzana designs

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                    • CaptainHowdy
                      Too lazy to set a custom title
                      • Dec 2004
                      • 94733

                      #11
                      That's odd ... I live in the third world and I receive my card within a month.

                      Comment

                      • Brian mike
                        #Alberta51
                        • Oct 2014
                        • 8735

                        #12


                        Still in the wait for this FULL refund of maintenance FEE for a card i have never received.

                        They still offering the same as to charge me to cancel for this stupid card never reach my mail box.

                        Also im STILL WAITING FOR A EFT of $700 CAN since may 22, 2017.

                        Paxum .................. gone fishing
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                        • fris
                          Too lazy to set a custom title
                          • Aug 2002
                          • 55679

                          #13
                          this a brand new account? or a renewal of the card?

                          mine got here quickly
                          Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.

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                          • Brian mike
                            #Alberta51
                            • Oct 2014
                            • 8735

                            #14
                            Since last year mate waiting for that card, created my paxum account i guess since 2014 but ordered CARD in 2016, 6 - 7 months ago.

                            The fun part is Paxum have sent me few checks at that same address before the big FBI raids drama in the Usa.

                            All checks have always come through the mail. The card never........

                            Latest Support reply :

                            Although we offer express shipping, which provides you with a tracking number and has the card delivered within 1 week (counting from the shipping date), you selected the standard method, which relies on the postal service. After sending out the card, it is out of our hands and we can not control any of the postal services of the countries we send the cards to.

                            As you can imagine, the issuing process of a card has higher costs than $7, but this is the standard fee applied for all users (regardless of their country of residence) and it can not be waived.

                            We also kindly inform you that a replacement card can be issued for the same $7 fee, at your specific request and authorization. Please make your decision known to us.

                            Best Regards.

                            ====================

                            2017 Costumer support of the year .......

                            Well we can't control it but is ok just keep paying fee's and fee's and one day the card will arrived....

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                            • glocks
                              Confirmed User
                              • Jun 2011
                              • 216

                              #15
                              Still waiting on $800 CDN since I initiated an EFT transfer on May 18th!. I've just been told repeatedly to keep waiting as they are investigating with their third party processor about this.
                              Terribly frustrating.

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                              • fris
                                Too lazy to set a custom title
                                • Aug 2002
                                • 55679

                                #16
                                weird, dunno if its cause i have a cananadian address, since they are in montreal.

                                i would contact ruth
                                Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.

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                                • nikki99
                                  Supermodel
                                  • Nov 2004
                                  • 23087

                                  #17
                                  route to ruth
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                                  • Brian mike
                                    #Alberta51
                                    • Oct 2014
                                    • 8735

                                    #18
                                    Originally posted by fris
                                    weird, dunno if its cause i have a cananadian address, since they are in montreal.

                                    i would contact ruth
                                    Ruth Cant do anything and i don't blame her... guess she just get pay well to handle all the BS with the Public.
                                    She does a good job even during the crisis with the FBI raids she have always face the music... Paxum at that time have get a lots respect from us
                                    because they did not stay silence during the process and was posting regular update and to inform all . Paxum is lucky to have her ;)

                                    But Paxum admin Rules or W.E department taking the decision HANDLE THIS MATHER in a funny way.... Disapointing
                                    Edmonton Alberta brother You can't have more canadian Address then this lol
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                                    • fris
                                      Too lazy to set a custom title
                                      • Aug 2002
                                      • 55679

                                      #19
                                      the fbi raided paxum?
                                      Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.

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                                      • RuthB
                                        Let's Get Paxumized!
                                        • May 2005
                                        • 7248

                                        #20
                                        Originally posted by fris
                                        the fbi raided paxum?
                                        No, the FBI did NOT raid Paxum.

                                        I believe Brian Mike is referring to the situation with Pacnet from last September, which is a completely separate company to Paxum and NOT RELATED in any way to Paxum.

                                        Paxum was a client of Pacnet. We used Pacnet via Chexx Inc for certain account-related services (such as check issue) until we learned of the allegations against Pacnet; that they were a criminal organization. Upon learning of the allegations we immediately terminated our account with Pacnet.

                                        https://www.biv.com/article/2016/9/v...ganization-us/

                                        Our clients experienced some withdrawal delays as a result of the Pacnet situation, and there was panic and confusion at the time on the forum(s). We refunded everyone affected (check withdrawals that could not be cashed, etc), even though we did not receive those funds back ourselves due to the freeze on Pacnet's financial accounts.
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                                        • Brian mike
                                          #Alberta51
                                          • Oct 2014
                                          • 8735

                                          #21
                                          Originally posted by fris
                                          the fbi raided paxum?
                                          Not them the Checks company Pactnet or something like that
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                                          • Brian mike
                                            #Alberta51
                                            • Oct 2014
                                            • 8735

                                            #22
                                            update! Good and bad news lol

                                            RUTH do you have something to do with this ?

                                            Got my money back in my paxum account from that EFT.... thats a good news......

                                            Now still stuck with $$$ in my paxum acount

                                            To be continue......
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                                            • fris
                                              Too lazy to set a custom title
                                              • Aug 2002
                                              • 55679

                                              #23
                                              ill take it if you dont want it
                                              Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.

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                                              • robwod
                                                Confirmed User
                                                • Nov 2005
                                                • 2540

                                                #24
                                                Originally posted by Brian mike
                                                RUTH do you have something to do with this ?

                                                Got my money back in my paxum account from that EFT.... thats a good news......

                                                Now still stuck with $$$ in my paxum acount

                                                To be continue......
                                                Similar happened to me. Withdrawing to my VISA card (TD Canada Trust) was rejected by VISA / TD. Withdrawing to my bank account was also rejected and returned to my Paxum account. In the end I just said screw it and paid Paxum's $50 wire fee, and that one actually worked.
                                                NSFW

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                                                • RyuLion
                                                  • Mar 2003
                                                  • 32369

                                                  #25
                                                  Originally posted by Brian mike
                                                  RUTH do you have something to do with this ?

                                                  Got my money back in my paxum account from that EFT.... thats a good news......

                                                  Now still stuck with $$$ in my paxum acount

                                                  To be continue......

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                                                  • 3xmedia
                                                    Confirmed User
                                                    • Apr 2004
                                                    • 5738

                                                    #26
                                                    Originally posted by Brian mike
                                                    RUTH do you have something to do with this ?

                                                    Got my money back in my paxum account from that EFT.... thats a good news......

                                                    Now still stuck with $$$ in my paxum acount

                                                    To be continue......
                                                    how much?

                                                    your $1000 paxum for my $700 paypal? sounds good?
                                                    ---

                                                    Comment

                                                    • 3xmedia
                                                      Confirmed User
                                                      • Apr 2004
                                                      • 5738

                                                      #27
                                                      Originally posted by robwod
                                                      Similar happened to me. Withdrawing to my VISA card (TD Canada Trust) was rejected by VISA / TD. Withdrawing to my bank account was also rejected and returned to my Paxum account. In the end I just said screw it and paid Paxum's $50 wire fee, and that one actually worked.
                                                      Why not get a prepaid master card? It would cost you just $2 to withdraw your money from any ATM and it's instant.
                                                      ---

                                                      Comment

                                                      • Brian mike
                                                        #Alberta51
                                                        • Oct 2014
                                                        • 8735

                                                        #28
                                                        Originally posted by 3xmedia
                                                        how much?

                                                        Your $600 USD paxum for my $580 USD paypal? sounds good?
                                                        Fix it for ya
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                                                        • fris
                                                          Too lazy to set a custom title
                                                          • Aug 2002
                                                          • 55679

                                                          #29
                                                          Originally posted by robwod
                                                          Similar happened to me. Withdrawing to my VISA card (TD Canada Trust) was rejected by VISA / TD. Withdrawing to my bank account was also rejected and returned to my Paxum account. In the end I just said screw it and paid Paxum's $50 wire fee, and that one actually worked.
                                                          atm card is the quickest, or i use someone that can do paxum to td/interac
                                                          Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.

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                                                          • Brian mike
                                                            #Alberta51
                                                            • Oct 2014
                                                            • 8735

                                                            #30
                                                            Originally posted by RyuLion

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                                                            • Brian mike
                                                              #Alberta51
                                                              • Oct 2014
                                                              • 8735

                                                              #31
                                                              Originally posted by fris
                                                              i use someone that can do paxum to td/interac
                                                              Thats very the best way When your in Canada
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                                                              • 3xmedia
                                                                Confirmed User
                                                                • Apr 2004
                                                                • 5738

                                                                #32
                                                                Originally posted by Brian mike
                                                                Fix it for ya
                                                                have luck
                                                                ---

                                                                Comment

                                                                • Brian mike
                                                                  #Alberta51
                                                                  • Oct 2014
                                                                  • 8735

                                                                  #33
                                                                  Originally posted by 3xmedia
                                                                  have luck
                                                                  Are you saying there is a decline in the value of Paxum money with the withdraw option seems to failed for some ?

                                                                  I just find out one of the server company we use accept paxum.... Will have to check it out for their long term packages and will pay them with that LOL.
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                                                                  • 3xmedia
                                                                    Confirmed User
                                                                    • Apr 2004
                                                                    • 5738

                                                                    #34
                                                                    Originally posted by Brian mike
                                                                    Are you saying there is a decline in the value of Paxum money with the withdraw option seems to failled for some only of course ?

                                                                    I just find out one of the server company we use accept paxum.... Will have to check it out for their long term packages and will pay them with that LOL.
                                                                    No, but there is still a risk... and people usually take a fee of about 20-30% for such exchanges but if you can spend that money on hosting or domains, good for you
                                                                    ---

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                                                                    • Brian mike
                                                                      #Alberta51
                                                                      • Oct 2014
                                                                      • 8735

                                                                      #35
                                                                      Originally posted by 3xmedia
                                                                      people usually take a fee of about 20-30% for such exchanges
                                                                      20% High compare to wire fee? lets say $50 .

                                                                      Not bitching about it just trying to compare both option; ex wire delay compare to exchangeur instant transfer etc.. could make sense at a certain level.

                                                                      But 30% i would never pay that ... That's pimping lol
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                                                                      • robwod
                                                                        Confirmed User
                                                                        • Nov 2005
                                                                        • 2540

                                                                        #36
                                                                        Originally posted by 3xmedia
                                                                        Why not get a prepaid master card? It would cost you just $2 to withdraw your money from any ATM and it's instant.
                                                                        Paxum, a Canadian Company, declined my renewal (I'm a Canadian Citizen) after having the card for years, including renewals. I've have the card since Paxum appeared on the web following the epass fiasco. But the last renewal they declined the renewal. They have scans of my Cndn Driver's License, my actual VISA cards, my utility bill, my business tax number, my banking info (routing, SWIFT/ABA which are a Canadian Bank) etc. And apparently that's not enough documentation to satisfy their foreign / outsourced support monkeys. Now they want my passport as well. I'm simply unwilling to supply a Passport on top of all that -- they have more than enough info already to satisfy KYC as it pertains to a relationship between a Canadian Company and a Canadian customer.

                                                                        So, the choice is to either whine about it, or just wire everything out of there and use an alternative. So that's what I did/do. And I just include the fees with my tax reporting each year so they're a deduction anyway. Personally I find both Payoneer and PayPal infinitely more efficient to deal with when it comes to financial transfers, so no big loss for me to lose the Paxum card beyond some inconvenience. Often times several sponsors hit me up to get any Paxum I have as the wire fees are so expensive with Paxum, so it works out in the wash.

                                                                        Otherwise, I would indeed use the card
                                                                        NSFW

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                                                                        • Brian mike
                                                                          #Alberta51
                                                                          • Oct 2014
                                                                          • 8735

                                                                          #37
                                                                          Originally posted by Brian mike
                                                                          Latest Support reply :

                                                                          Although we offer express shipping, which provides you with a tracking number and has the card delivered within 1 week (counting from the shipping date)
                                                                          Let's say I take them on their new offer about paxum to resend a new card
                                                                          for a new $7 fee + express tracking fee's , Do i get any garantee from paxum this time ?
                                                                          Well we will see if the support will go in contradiction with what they seems to make me beleive in their response :

                                                                          Because i did not take the express mail its out of their hands once send by the regular mail.
                                                                          ok let's try to express mail this time LOL . Fuck me
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                                                                          • 3xmedia
                                                                            Confirmed User
                                                                            • Apr 2004
                                                                            • 5738

                                                                            #38
                                                                            Originally posted by Brian mike
                                                                            20% High compare to wire fee? lets say $50 .

                                                                            Not bitching about it just trying to compare both option; ex wire delay compare to exchangeur instant transfer etc.. could make sense at a certain level.

                                                                            But 30% i would never pay that
                                                                            Roby charges less, I think just 10-15%

                                                                            Edited: ouch, I remember your hosting experience with him lol :D
                                                                            ---

                                                                            Comment

                                                                            • Brian mike
                                                                              #Alberta51
                                                                              • Oct 2014
                                                                              • 8735

                                                                              #39
                                                                              Originally posted by 3xmedia
                                                                              Roby charges less, I think just 10-15%

                                                                              Edited: ouch, I remember your hosting experience with him lol :D
                                                                              Let's not go there .....

                                                                              even with my bad exeprience with Roby about hosting drama wipe out my CUSTOM old ad network from the old server $5000 flush in toilet......

                                                                              I have recommend him this morning to someone else, Stuck in a tight spot. He still kind of reliable for some as exchangeur....
                                                                              but no thanks for me .


                                                                              There is choosen also but .... thats another story .... Try to reach him
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                                                                              • estamina
                                                                                Confirmed User
                                                                                • Jan 2017
                                                                                • 114

                                                                                #40
                                                                                Paxum is suck, I don't know why people still trying it?

                                                                                Comment

                                                                                • Brian mike
                                                                                  #Alberta51
                                                                                  • Oct 2014
                                                                                  • 8735

                                                                                  #41
                                                                                  Originally posted by estamina
                                                                                  Paxum is suck, I don't know why people still trying it?
                                                                                  Probably because some sponsors offering that only paxum option or wired ?

                                                                                  Or other like me Still have funds there and would like an easy way to get the Cash out of there with NO HEADACHE.. one day possibly
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                                                                                  • 3xmedia
                                                                                    Confirmed User
                                                                                    • Apr 2004
                                                                                    • 5738

                                                                                    #42
                                                                                    Originally posted by Brian mike
                                                                                    Let's not go there .....

                                                                                    even with my bad exeprience with Roby about hosting drama wipe out my CUSTOM old ad network from the old server $5000 flush in toilet......

                                                                                    I have recommend him this morning to someone else, Stuck in a tight spot. He still kind of reliable for some as exchangeur....
                                                                                    but no thanks for me .


                                                                                    There is choosen also but .... thats another story .... Try to reach him
                                                                                    Have luck man I obviously don't do such exchanges regularly so I try to make some shit :D
                                                                                    ---

                                                                                    Comment

                                                                                    • 3xmedia
                                                                                      Confirmed User
                                                                                      • Apr 2004
                                                                                      • 5738

                                                                                      #43
                                                                                      Originally posted by estamina
                                                                                      Paxum is suck, I don't know why people still trying it?
                                                                                      They have some issues from time to time but 90% of my payments are received by Paxum and I can't complain at all
                                                                                      ---

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                                                                                      • rowan
                                                                                        Too lazy to set a custom title
                                                                                        • Mar 2002
                                                                                        • 17393

                                                                                        #44
                                                                                        Originally posted by Brian mike
                                                                                        Probably because some sponsors offering that only paxum option or wired ?
                                                                                        One of my sponsors went from:

                                                                                        - wires
                                                                                        - cheques

                                                                                        To:

                                                                                        - paxum
                                                                                        - firstchoicepay

                                                                                        Yeah, so now we've gone from using established banking channels, to third party epassporte-like money movers.

                                                                                        Not keen on Paxum or any company like it.

                                                                                        Comment

                                                                                        • Brian mike
                                                                                          #Alberta51
                                                                                          • Oct 2014
                                                                                          • 8735

                                                                                          #45
                                                                                          Did i say &quot; FUCK ME &quot; earlier

                                                                                          Originally posted by Brian mike
                                                                                          Let's say I take them on their new offer about paxum to resend a new card
                                                                                          for a new $7 fee + express tracking fee's , Do i get any garantee from paxum this time ?
                                                                                          Well we will see if the support will go in contradiction with what they seems to make me beleive in their response :

                                                                                          Because i did not take the express mail its out of their hands once send by the regular mail.
                                                                                          ok let's try to express mail this time LOL . Fuck me
                                                                                          Now that i decide to still go foward and request a new card ; Those CLOWN send me this:

                                                                                          Dear XXX XXX,

                                                                                          For the bank to process your card request please submit a recently issued proof of address, namely one that's issued in the last 5 months.

                                                                                          Best regards!


                                                                                          ===============================

                                                                                          Paxum You just get on my SHIT COMPANY list.

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                                                                                          • AMDWarrior
                                                                                            Confirmed User
                                                                                            • Nov 2006
                                                                                            • 1488

                                                                                            #46
                                                                                            Originally posted by Brian mike
                                                                                            Now that i decide to still go foward and request a new card ; Those CLOWN send me this:

                                                                                            Dear XXX XXX,

                                                                                            For the bank to process your card request please submit a recently issued proof of address, namely one that's issued in the last 5 months.

                                                                                            Best regards!


                                                                                            ===============================

                                                                                            Paxum You just get on my SHIT COMPANY list.

                                                                                            Paxum has always sucked, move on.

                                                                                            Comment

                                                                                            • tammix
                                                                                              Confirmed User
                                                                                              • Apr 2006
                                                                                              • 2164

                                                                                              #47
                                                                                              Originally posted by CaptainHowdy
                                                                                              That's odd ... I live in the third world and I receive my card within a month.
                                                                                              that's because you didn't go fishin' the day it arrived LOL

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                                                                                              • Sid70
                                                                                                Downshifter
                                                                                                • Dec 2002
                                                                                                • 16413

                                                                                                #48
                                                                                                Русня, идите нахуй!

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