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Old 05-11-2018, 02:12 AM   #1
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Hey, Paxum, where is my card?

Seriously... Where is my replacement card? I only get emails that the so called replacement card will be sent to my address but I don't even see it in the cards list in my account weeks after that. Started a ticket. It was closed without an answer. Opened it again - no answer. Not able to reach Ruth. Please explain yourself, Paxum peoples...
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Old 05-14-2018, 10:25 PM   #2
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Appears I had to apply for the replacement card manually, so sorry for that. Done. I did not know. Today I woke up to find out my Paxum account is closed and that the outstanding balance will be sent to me. Where exactly will it be sent? Actually there were some money on that account but it shows zeros in the email. No email reply so far. No phone support. All agents are busy and I should leave a message to get a call back. Ruth does not answer on Skype... Seriously? Please explain. I want my card and my money. Make some sense out of it, please.
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Old 05-15-2018, 07:50 AM   #3
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You can bet that Ruth must be swamped . . . I almost feel embarrased to contact her.
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Old 05-15-2018, 08:12 AM   #4
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Most probably and I am sorry. I can't reach anyone. 24/7 phone support is not answering, either. In the closed account confirmation email it states to contact for further information but nobody is answering. Hope they do. This does not make any sense.
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Old 05-15-2018, 08:31 AM   #5
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Appears I had to apply for the replacement card manually, so sorry for that. Done. I did not know.
Interesting. I read 'These cards will be automatically provided to existing card-holders at no additional cost as well. '
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Old 05-15-2018, 09:04 AM   #6
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Interesting. I read 'These cards will be automatically provided to existing card-holders at no additional cost as well. '
So I thought but I read in another thread here that one should actually apply, if they do not already see the new card in the card lists, and no costs will be taken from the checking account. So I did and no money was taken from me for that new temporary replacement card application... BUT today I woke up and I went online to check the status of the new card and found out my account is now closed for no reason and nobody replies to me what is going on with the money I had on it, nor with the card I applied for. Seems odd and totally not like them, so I hope this is an error and it gets resolved soon. I hope... Yet, no replies.
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Old 05-15-2018, 09:15 AM   #7
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million paxum problems
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Old 05-15-2018, 09:26 AM   #8
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Well, this is the first time I actually have a problem with them, really - about this new card and having to figure what to do - then closing the account without explaining. Never had a bad experience with them, except having to accept the time required for them to process external card withdrawal from account or getting back the money from refunds to the card they issued to me. So I wonder what is going on.
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Old 05-15-2018, 10:45 AM   #9
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Well, this is the first time I actually have a problem with them, really - about this new card and having to figure what to do - then closing the account without explaining. Never had a bad experience with them, except having to accept the time required for them to process external card withdrawal from account or getting back the money from refunds to the card they issued to me. So I wonder what is going on.
You are not based in the US? Cause they are closing all US based Personal accounts.
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Old 05-15-2018, 10:47 AM   #10
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I got an international package today but it was amazon

still waiting for mine
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Old 05-15-2018, 01:59 PM   #11
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i got cosmo card today, although when i felt card in envelope i hoped it was paxum...
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Old 05-15-2018, 02:45 PM   #12
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Were you polite in your last ticket? If so i hope it will get solved for you, now is a hard time to reach anyone...
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Old 05-15-2018, 03:14 PM   #13
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i got cosmo card today, although when i felt card in envelope i hoped it was paxum...
Cosmo is good? I have a clip store working on getting cosmo payments
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Old 05-15-2018, 03:36 PM   #14
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these threads really speed things up...now the people at paxum are working faster...they have called the people who are printing the cards and they too will now print faster...paxum has also called thanos who has the infinity stones and he will speed up time so it all goes really really fast...
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Old 05-15-2018, 03:49 PM   #15
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Mine has been shipped 5 days ago. Just wait for yours to be shipped. It's that simple.
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Old 05-15-2018, 03:58 PM   #16
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Cosmo is good? I have a clip store working on getting cosmo payments
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Old 05-15-2018, 09:44 PM   #17
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You are not based in the US? Cause they are closing all US based Personal accounts.
No. Not based in US. Still no reply, by the way. So they were going to send me a new card for a closed account they closed for no reason? Come on... Hope they reopen it and let me know what is going on with the money on it.
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Old 05-15-2018, 10:59 PM   #18
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No. Not based in US. Still no reply, by the way. So they were going to send me a new card for a closed account they closed for no reason? Come on... Hope they reopen it and let me know what is going on with the money on it.
your money evaporated the account was dry
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Old 05-15-2018, 11:03 PM   #19
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your money evaporated the account was dry
Well. let's hope this is not the case. I still believe they will reply with a reasonable explanation.
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Old 05-15-2018, 11:39 PM   #20
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Well. let's hope this is not the case. I still believe they will reply with a reasonable explanation.
there has to be a better way to get paid.
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Old 05-16-2018, 07:20 AM   #21
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No. Not based in US. Still no reply, by the way. So they were going to send me a new card for a closed account they closed for no reason? Come on... Hope they reopen it and let me know what is going on with the money on it.
Make sure you have a single ticket opened, plus send one email to Ruth ( forget about skype with her ).

Then be vary patient for a reply. 2 or 3 weeks I guess.
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Old 05-16-2018, 08:49 AM   #22
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Old 05-16-2018, 11:30 AM   #23
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Seriously... Where is my replacement card? I only get emails that the so called replacement card will be sent to my address but I don't even see it in the cards list in my account weeks after that. Started a ticket. It was closed without an answer. Opened it again - no answer. Not able to reach Ruth. Please explain yourself, Paxum peoples...
I checked my email and couldn't find anything from the email shown in your sig. Please email me again and I'll look into it, but realistically we don't close accounts willy-nilly, there is usually a reason unless it was done in error.

Email me your account username and I'll check for you.
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Old 05-17-2018, 12:29 AM   #24
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I checked my email and couldn't find anything from the email shown in your sig. Please email me again and I'll look into it, but realistically we don't close accounts willy-nilly, there is usually a reason unless it was done in error.

Email me your account username and I'll check for you.
Thank you, Ruth! Email sent!
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Old 05-18-2018, 04:35 AM   #25
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I received my temporary card and just tested it, works like expected.
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Old 05-18-2018, 04:48 AM   #26
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I received my temporary card and just tested it, works like expected.
hello, what are the fees on this card ?

it's 2 usd per withdrawal + 1,25 % withdrawal fee PLUS 3 % currency exchange fee/rate ?
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Old 05-18-2018, 05:21 AM   #27
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I received my temporary card and just tested it, works like expected.
Did you receive the same as people from Canada? the one with a Trucash logo?
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Old 05-18-2018, 05:36 AM   #28
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hello, what are the fees on this card ?

it's 2 usd per withdrawal + 1,25 % withdrawal fee PLUS 3 % currency exchange fee/rate ?
Here are the fees for the Trucash card I received from paxum in Canada. Also today I found out I am now able to access my transaction history by login in at trucash.com.


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Old 05-18-2018, 06:49 AM   #29
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Here are the fees for the Trucash card I received from paxum in Canada. Also today I found out I am now able to access my transaction history by login in at trucash.com.


There are *'s next to the ATM withdrawals. Can you screenshot the legend pls?

2.5 % seems to low to include currency conversion, for these kind of cards.
Especially when domestic withdrawals are 1.5%.

Thanks
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Old 05-18-2018, 06:54 AM   #30
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PAxum down for maintenance atm.

Was that scheduled ?
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Old 05-18-2018, 07:08 AM   #31
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PAxum down for maintenance atm.

Was that scheduled ?
Loads fine here.
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Old 05-18-2018, 07:30 AM   #32
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There are *'s next to the ATM withdrawals. Can you screenshot the legend pls?

2.5 % seems to low to include currency conversion, for these kind of cards.
Especially when domestic withdrawals are 1.5%.

Thanks
Here's the complete sheet. Make sure to click "load full resolution". Paxum is loading fine here btw.

https://ibb.co/jHB3Ad
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Old 05-18-2018, 08:00 AM   #33
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card is currently moving through international postal services
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Old 05-18-2018, 08:21 AM   #34
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Here's the complete sheet. Make sure to click "load full resolution". Paxum is loading fine here btw.

https://ibb.co/jHB3Ad
Thanks for that.

I didnt read it thoroughly, but in the section "charges made in foreign currencies" , it looks like its up to the 'foreign bank' to levy currency conversion charges if they wish. Which obviously they will do, as always.

So ATM withdrawal fees in non-US currencies look like $2 + 2.5% + currency conversion fee (an additional 2.75-4% normally). So thats crazy if true.

If that is in fact correct, this card is pointless for people using it to withdraw in non-us currenices, and the best way is to withdraw to external card.

Fees are $6 + 3% (i think you might lose another 0.25% when your local bank credits you) and you funds go into your bank/credit account within a few hours to a few days.
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Old 05-18-2018, 10:00 AM   #35
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Thanks for that.

I didnt read it thoroughly, but in the section "charges made in foreign currencies" , it looks like its up to the 'foreign bank' to levy currency conversion charges if they wish. Which obviously they will do, as always.

So ATM withdrawal fees in non-US currencies look like $2 + 2.5% + currency conversion fee (an additional 2.75-4% normally). So thats crazy if true.

If that is in fact correct, this card is pointless for people using it to withdraw in non-us currenices, and the best way is to withdraw to external card.

Fees are $6 + 3% (i think you might lose another 0.25% when your local bank credits you) and you funds go into your bank/credit account within a few hours to a few days.
The percentage that you see listed for ATM withdrawal is the FOREX Fee. This fee is charged by the card issuer/Mastercard, not by Paxum.
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Old 05-18-2018, 10:37 AM   #36
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The percentage that you see listed for ATM withdrawal is the FOREX Fee. This fee is charged by the card issuer/Mastercard, not by Paxum.
ok so it sounds good. its actually better than previous one 3 % charged by First Choice on non-usd withdrawals.
As far I understand.
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Old 05-18-2018, 10:39 AM   #37
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ok so it sounds good. its actually better than previous one 3 % charged by First Choice on non-usd withdrawals.
As far I understand.
ah looked again, document is blurry... Ok so it 2,5 % + 2 usd. still little better than before (was 2 usd + 3% conversion fee ,right ? )
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Old 05-18-2018, 10:44 AM   #38
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So ATM withdrawal fees in non-US currencies look like $2 + 2.5% + currency conversion fee (an additional 2.75-4% normally). So thats crazy if true.
ATMs dont charge currency conversion fees. The only thing that they "might" do, in some countries, is they may charge you some steady fee for withdrawing money. It depends on the bank owner of the ATM. Like I said, it's just in some countries and some banks.

So as far I understand, while withdrawing, you will gte charged 2 usd + 2,5 % currency conversion, thats all.
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Old 05-18-2018, 11:45 AM   #39
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ATMs dont charge currency conversion fees. The only thing that they "might" do, in some countries, is they may charge you some steady fee for withdrawing money. It depends on the bank owner of the ATM. Like I said, it's just in some countries and some banks.

So as far I understand, while withdrawing, you will gte charged 2 usd + 2,5 % currency conversion, thats all.
I think we will just have to wait and see when someone has their card and makes a withdrawal not in USD, and see what fee they actually get charged. Hopefully some people will post that info.

$2 + 2.5% is very good, if that is the case.
i remain unconvinced atm tho.
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Old 06-30-2018, 08:52 PM   #40
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Email me your account username and I'll check for you.

Mailed you again, Ruth. Please check your email because I have another problem and I can't log in to open a ticket, nor can I reach you on Skype.
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Old 06-30-2018, 09:34 PM   #41
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damn ruth is workin any pole dancing on cam? i have a few dollaz
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Old 06-30-2018, 09:41 PM   #42
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Stop it, brass. Please...
Hope I get a reply. Something is wrong here and I hope it will get fixed. Tried to call - all reps busy, can't login to create a ticket, so I mailed Ruth. Ruth, I count on you!
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Old 06-30-2018, 11:20 PM   #43
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Stop it, brass. Please...
Hope I get a reply. Something is wrong here and I hope it will get fixed. Tried to call - all reps busy, can't login to create a ticket, so I mailed Ruth. Ruth, I count on you!
wow i think a cold shower is next hehehe j/k
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Old 07-01-2018, 12:27 AM   #44
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wow i think a cold shower is next hehehe j/k
Was about to shower, anyway.
Stop the off-topic replies, pls. Let's stick to the thread. I have problems with Paxum and I can't open a ticket. Like it was about time... Never had such a problem or such a terrible experience with them before. Awaiting reply. Hope they fix their mistake.
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Old 07-01-2018, 12:38 AM   #45
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I have problems with Paxum and I can't open a ticket.
So your trouble is that you can't open a ticket? You're in luck. This is an easy fix! Just try in a different browser or maybe even a different computer. Turn off your adblocker too.

See - fixed it for ya' - no charge!
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Old 07-01-2018, 12:41 AM   #46
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No, I can't log in to open a ticket. My account was closed for no obvious reason. Everything with my account is perfectly fine and it got closed. No explanation - just an email stating the account is closed. I have even applied for a card with the fee and I was expecting it. Account closed during the weekend and nobody replies. How cute...
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Old 07-01-2018, 02:08 AM   #47
brassmonkey
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No, I can't log in to open a ticket. My account was closed for no obvious reason. Everything with my account is perfectly fine and it got closed. No explanation - just an email stating the account is closed. I have even applied for a card with the fee and I was expecting it. Account closed during the weekend and nobody replies. How cute...
sorry man was fucking around that's bad
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Old 07-01-2018, 02:17 AM   #48
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No, I can't log in to open a ticket. My account was closed for no obvious reason. Everything with my account is perfectly fine and it got closed. No explanation - just an email stating the account is closed. I have even applied for a card with the fee and I was expecting it. Account closed during the weekend and nobody replies. How cute...
closed again?
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Old 07-01-2018, 02:36 AM   #49
Zeiss
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sorry man was fucking around that's bad
I know. D/W Hit me up on icq, if you are up to sth.

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closed again?
Yes. My business account was closed. Previously it was my personal account being closed because of one of my email domains associated with that account, contained a word, which was against the terms. the word was "escort". One of my escort directories emails was added as a secondary email for my personal account and that was not a problem for years. This year - it is a problem and I hear about that with account closed with no option to be opened again. Anyway, I have a business account with Paxum, too.
Now what? My business account is compliant, approved and was expecting a new card for it. Closed for no reason without a reply is a shitty move, Paxum.
On Canada day? :
I need an explanation on how my business account is not compliant with Paxum. I believe it is a mistake, which could be solved.
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Old 07-01-2018, 03:26 PM   #50
romeo22
你自己去他媽的
 
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Im waiting my Paxum card tho
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