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Old 04-19-2018, 08:24 AM   #101
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Hi Ruth,

Is Paxum still expecting to display the card status in the admin for the new ones this week?, its Thursday and i don't see it yet...
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Old 04-20-2018, 12:20 AM   #102
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Paxum has secured temporary replacement cards that will be issued to customers as early as next week! These cards will be automatically provided to existing card-holders at no additional cost as well. Card status updates will be visible in accounts beginning next week.
Its Friday and i wouldnt call it beginning of the week, so my question is: When you will update cards' status?

My working process has stopped and there are many guys like me, so please keep us informed if something goes wrong and you cannot do on time what you have planned and promised.
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Old 04-20-2018, 01:04 AM   #103
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Is there anybody who has received a wire transfer from Paxum this week?
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Old 04-20-2018, 02:55 AM   #104
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Maybe feed the cheap support desk slaves ( if they even exist ) a bit more so they may be able to reply a bit faster to support tickets.
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Old 04-20-2018, 03:40 AM   #105
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They probably try to solve this huge influx of new customers using the existing staff (or hiring as few people as possible). It's a common practice on some companies because they try to maximize their profit. I've sent two emails to Ruth already (one over a week ago) but I got no answer. Probably she is overwhelmed and definitely she didn't signed for this. Writing to their support is also useless these days so I didn't bother. The irony is even if it's a dying business Firstchoicepay still has a better support than Paxum these days. I think with all this shady attitude from Paxum it's more safe to keep the payments on the sponsors pocket until things get cleared and the new cards are functional. Even so the frustration remains.
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Old 04-20-2018, 06:19 AM   #106
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Old 04-20-2018, 07:37 AM   #107
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Old 04-20-2018, 11:13 AM   #108
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I'm sorry PK, we can't offer cards to USA business account-holders.
Am I reading this correctly? USA customers cannot use Paxum and receive funds via card?
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Old 04-20-2018, 01:16 PM   #109
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I suppose not gonna happen this week...
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Old 04-20-2018, 01:23 PM   #110
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Ruth,
whats going on with EFTs to US Bank accounts? 12 days passed since I submitted request for withdrawals and nothing. Used to be 5 days tops.
This reminds me of another financial service that had very little cash to cover its obligations.
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Old 04-20-2018, 02:13 PM   #111
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Am I reading this correctly? USA customers cannot use Paxum and receive funds via card?
Paxum accepts USA Business accounts, but we do not accept USA personal accounts.

USA customers are unable to get the Paxum card but we do offer other withdrawal options.

Quote:
Originally Posted by ANAL PASTE View Post
Ruth,
whats going on with EFTs to US Bank accounts? 12 days passed since I submitted request for withdrawals and nothing. Used to be 5 days tops.
This reminds me of another financial service that had very little cash to cover its obligations.
Can you please email me your account email so I can look into this for you? [email protected]
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Old 04-20-2018, 02:55 PM   #112
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Some update on my situation:

After 6 business days from requesting the wire transfer, its status in my Paxum account has changed from Processing to Validated. I will post here when (if) I will receive it to my bank account.
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Old 04-20-2018, 05:59 PM   #113
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Ruth is DO answer questions via email, my email has been replyed which sent a week ago. Maybe she is so busy these days.

Thanks again Ruth!
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Old 04-21-2018, 01:45 AM   #114
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weeks are passing by but no changes on account
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Old 04-21-2018, 06:59 AM   #115
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Hi Ruth, one question.. so from what I understand with an active but unverified you can received funds, but from there you can not send or withdraw those funds, is that right? Just correct me if I'm wrong.
Then, let's suppose something, if I'm not verified and I had received funds already, I cannot withdraw the funds until I get verified? So what happens if a verification never happens, what about the money that is already in the account and I cannot move, do you return it to the sender if requested? I'm just simply trying to understand this kind of situation.
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Old 04-21-2018, 01:32 PM   #116
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You can't receive anything unverified.

7 days for my account verification btw.
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Old 04-21-2018, 02:44 PM   #117
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I have ordered withdrawal funds to my external credit card and now in 3-4 days i see money arrived to my account, but its marked as reserved.. Why this could happen? What documents my bank could request? Is it normal practice? I did my test withdraw 10usd last week, now amount is 2400.
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Old 04-21-2018, 03:54 PM   #118
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I have ordered withdrawal funds to my external credit card and now in 3-4 days i see money arrived to my account, but its marked as reserved.. Why this could happen? What documents my bank could request? Is it normal practice? I did my test withdraw 10usd last week, now amount is 2400.
Some bank are anal when it comes to cc funding because it's not real funding, it a reverse charge so hence a potential problem. But basicly, should be fine after some time.
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Old 04-22-2018, 04:14 AM   #119
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You can't receive anything unverified.

7 days for my account verification btw.
nope, you can still receive funds even when an account is unverified, that's why I am asking
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Old 04-22-2018, 06:12 AM   #120
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Hi Ruth,
Which country the Paxum send wire from? Canada?
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Old 04-22-2018, 10:55 AM   #121
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this looks like epassporte style .... still no cards on the way
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Old 04-22-2018, 02:10 PM   #122
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If someone gets a new card from paxum
put a photo front and back cover for proof.
thanks
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Old 04-22-2018, 02:25 PM   #123
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If someone gets a new card from paxum
put a photo front and back cover for proof.
thanks
I agree with you.

I'm thinking to move to another payment system like cosmopayment or epayments..

i'm a verified Paxum customer since some year and "apply for card" showing "coming soon" since 1 week so i'm not able to request a card, really tired of this situation
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Old 04-22-2018, 03:50 PM   #124
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On April 9th 2018 Choice Bank Limited informed its customers that Choice Bank had been forced into a constrained position by the regulatory authorities. This is an issue between Choice Bank and its regulatory authorities directly, and it is completely unrelated to Paxum. Paxum is just a customer of Choice Bank.

It is important to note that Paxum was only MINORLY and TEMPORARILY affected by this situation.

The only change in our current business is that Choice Bank issued Paxum cards can no longer be loaded. Any existing funds on the cards can be withdrawn as usual at ATMs or by using the card for POS purchases.

All other aspects of Paxums business are operating as usual; transfers, withdrawals, adding funds, creating new accounts, etc.

Paxum has finalized a backup card and new cards are currently being printed. There will be no additional cost to existing card-holders for the replacement card, and everything should be completed within 4 weeks.

In the meantime, after a non-stop effort to secure a faster solution and in response to the overwhelming influx of recent new Paxum account-holders switching their business to us, Paxum has secured temporary replacement cards that will be issued to customers as early as next week! These cards will be automatically provided to existing card-holders at no additional cost as well. Card status updates will be visible in accounts beginning next week.


The limits for the temporary card will be $2,000 USD loading per day and $20,000 USD maximum loading per month. The highest balance allowed on the card is $5,000 USD which is fully available for POS purchases at any time. Clients can also use the card for ATM withdrawals up to $1,000 USD per day. Those will be temporary limits and will be increased later.

Paxum will focus on verifying all new clients as swiftly as possible. Then, in a few weeks, we will issue our regular logo branded Paxum card again at no extra cost for existing card-holders. The regular Paxum card will have higher limits than the previous Paxum card. Please log-in to your account from time to time to check for new announcements as we will update clients of our progress.

Paxum offers multiple withdrawal options (Swift Wire, EFT/ACH, External Credit/Debit Card, and Transfer to Other Accounts), instant payments worldwide, and we still offer instant withdrawal so clients can continue to access their funds while awaiting a card replacement.

Paxum payment solution has always been more than just a card. We treasure the relationships we have made with our many valuable customers, and we sincerely appreciate the continued support you provide. We look forward to seeing our customers at upcoming conferences and events, and we would like to once again thank you all for choosing to use our payment solution for your payments. As a Paxum customer we consider you part of the Paxum family, and we look forward to serving your needs into the future.




Paxum fucking sucks..
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Old 04-23-2018, 12:07 AM   #125
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My old card should be valid for a few more months, however

Errors: Service temporary restricted. Please try again later.

Since Friday -.-
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Old 04-23-2018, 06:00 AM   #126
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Finally, my wire transfer arrived to my bank account. Thank you Ruth.

The only question I have now is can it work like that without postings on GFY and contacting Ruth by email.

I think Paxum must have some support dedicated to wires/EFT/ACH, and tickets related to problems with them should be answered in 24-48 hours.
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Old 04-23-2018, 06:09 AM   #127
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Finally, my wire transfer arrived to my bank account.
thank you for inform us, waiting mine
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Old 04-23-2018, 06:23 AM   #128
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I got this email from Paxum today - how can they charge an annual fee for a (now) non working card?

A year has already flown by since you have requested your card. As such, we trust that our service is satisfactory, and you will be excited to have your Paxum card renewed for yet another year. The annual fee will be deducted from your USD checking account, and you will be set to enjoy the card features for the upcoming year.
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Old 04-23-2018, 06:50 AM   #129
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It's the normal automated email that goes out. They don't have a clue and just keep things "as normal as possible" which will cause strange "errors" like those.

LOL at "we trust that our service is satisfactory..." - few people might disagree
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Old 04-23-2018, 08:01 AM   #130
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when we should expect cards in Europe?

Did you send any cards already or still produce?
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Old 04-23-2018, 08:29 AM   #131
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Me too i would like to know...
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Old 04-23-2018, 08:51 AM   #132
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Card status updates will be visible in accounts beginning next week.
Now it's the week after this, and I can't see any status. Does that mean the process have not started yet? Or, just the implementation of status has not happened yet?

The only change I've seen in the account, is that the links for older cards (from earlier years) are gone. Why is that?
That means data from the use of these cards are not available. Data, which can be used for accounting purposes. I have, of course, backup of the data, but others might not, and that could cause problems for them later on. The data from the latest Choice Bank card is still available though.

Maybe the data will be back(?), and the data from the latest card will not be removed. But right now, I think its a good idea to do a backup in CSV/PDF files, for anyone doing accounting. Just in case same thing happens with the latest card.
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Old 04-24-2018, 12:26 AM   #133
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Has anyone got a new card so far? Any successful withdrawals from Paxum lately?
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Old 04-24-2018, 12:31 AM   #134
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Where's Ruth when you need her ?
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Old 04-24-2018, 03:16 AM   #135
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Any successful withdrawals from Paxum lately?
Two days ago I used the withdraw to an external card. Funds received instantly.
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Old 04-24-2018, 03:51 AM   #136
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Anybody having problems with EFT and no customer service reply? Did two EFT over a week ago and no funds have made it to my bank
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Old 04-24-2018, 04:56 AM   #137
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Ordered wire transfer 2 weeks ago from paxum - still no money in account. Paxum ignores tickets. What is going on?
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Old 04-24-2018, 05:03 AM   #138
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I'm still waiting for my funds. "Instant" external card withdraw initiated on Apr 19.
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Old 04-24-2018, 05:38 AM   #139
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Anybody having problems with EFT and no customer service reply? Did two EFT over a week ago and no funds have made it to my bank
2 weeks waiting for EFT and nothing. Tickets ignored, calls go to recording.
Fucking pathetic.
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Old 04-24-2018, 06:59 AM   #140
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2 weeks waiting for EFT and nothing. Tickets ignored, calls go to recording.
Fucking pathetic.
This is starting to feel like deja vu, epassporte, red card....I hope not

I will let people know when or if, I receive my EFT
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Old 04-24-2018, 07:07 AM   #141
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I am sure Ruth is about to come out with some good news.
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Old 04-24-2018, 08:41 AM   #142
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I am sure Ruth is about to come out with some good news.
I think she will ask for blood samples and your left index finger for account verification
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Old 04-24-2018, 09:27 AM   #143
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I confirm that external withdrawal is working instantly.
"Withdraw Funds By Card Request Initiated

Dear ...,

This email confirms that we received your withdraw fund by card request in amount of 100.00 USD for account ..."
But with amazing $8 fee
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Old 04-24-2018, 10:26 AM   #144
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I confirm that external withdrawal is working instantly.
"Withdraw Funds By Card Request Initiated

Dear ...,

This email confirms that we received your withdraw fund by card request in amount of 100.00 USD for account ..."
But with amazing $8 fee
Did you receive the amount on your external card?
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Old 04-24-2018, 01:37 PM   #145
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Did you receive the amount on your external card?
Not yet...
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Old 04-24-2018, 06:48 PM   #146
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now its here

New Temporary MasterCard
000000XXXXXX0000
Printing 2018-04-24 20:01:34
This process can take up to 10 business days
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Old 04-24-2018, 08:13 PM   #147
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now its here

New Temporary MasterCard
000000XXXXXX0000
Printing 2018-04-24 20:01:34
This process can take up to 10 business days
Same here, it's coming soon it seems!
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Old 04-24-2018, 10:30 PM   #148
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Hello Ruth, i hope you are not coming here only when you promote your service which i wont describe cause if i be honest with my experience you wont like it, anyhow i requested money to my card last friday, it said unsupported card and then i added 2 more and same message, then i tried wire transfer and the bank account was accepted and i withdraw the money but i still dont see my money in my bank acocunt but you charge 50$, i also sent you two tickets and the tickets wasnt evene viewed by your staff even if they exist, i also sent you a email yes on the email called [email protected] and still nothing, so i am wondering are you gonna send me my money ever or you gonna keep it to your self which seems is being a fashion lately.
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Old 04-24-2018, 11:32 PM   #149
bgmen
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Join Date: Aug 2016
Posts: 195
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Originally Posted by bgmen View Post
I'm still waiting for my funds. "Instant" external card withdraw initiated on Apr 19.
Just to clarify. I just got the money. From the bank call center, I was told that the withdraw to an external card might be immediate for the sender, but it usually takes 3-5 business days for receiving and that is related to how Visa and MasterCard work.
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Old 04-25-2018, 06:13 AM   #150
Denny
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Join Date: Feb 2005
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Originally Posted by Ust View Post
now its here

New Temporary MasterCard
000000XXXXXX0000
Printing 2018-04-24 20:01:34
This process can take up to 10 business days
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