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Old 04-13-2018, 03:07 PM   #51
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Here's a question that might come up:

For those that have Nats or MPA3, Do they have to change any backend keys, etc.?
or is that not affected?
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Old 04-13-2018, 08:29 PM   #52
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I've always withdrawal via ACH. If I want a paxum debit card now what do I need to do to have one issued? What are the fees involved?
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Old 04-13-2018, 09:45 PM   #53
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As I stated before that is a slick-looking card, Ruth!
I must have missed this
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Old 04-14-2018, 01:40 AM   #54
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Great news Ruth!

Just a question:

I haven't Paxum card actually, but i'm already verified, so if i apply for card in these days i will receive the new paxum card, it is correct?
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Old 04-14-2018, 04:05 AM   #55
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Why new cards is temporary?
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Old 04-14-2018, 01:43 PM   #56
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I have a Paxum Business Account, but no card (on purpose). I'm just going to continue to ACH to US bank account.
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Old 04-14-2018, 03:21 PM   #57
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Quote:
Originally Posted by NickBaer View Post
I have a Paxum Business Account, but no card (on purpose). I'm just going to continue to ACH to US bank account.
When you try last ACH from Paxum to your Bank? Everything was ok?
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Old 04-15-2018, 04:06 AM   #58
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Quote:
Originally Posted by Odysseus View Post
When you try last ACH from Paxum to your Bank? Everything was ok?
The last try was before the demise of First Choice Bank. So before April 8..

When ever I did ACH in the past, US ACH went smoothly.

But I haven't tried since my account switched to "Business," and not since April 8.
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Old 04-15-2018, 06:17 AM   #59
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Ruth as an individual & "paxum" as a company are awesome!

Great news also BTW ruth!

I believe everyone using Payoneer should ditch them and move solely to paxum! (Payoneer sucks!)
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Old 04-15-2018, 08:30 PM   #60
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EFT to bank account works well. Though it does take up to a week to get the money.
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Old 04-16-2018, 12:17 AM   #61
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Where do you request a card? I'm logged in now and I don't see how to. Thanks.
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Old 04-16-2018, 02:28 AM   #62
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I will ask this question here, since Paxum support is very slow with answering tickets now, and maybe I am not the only one interested in this information.

Ruth, how fast you send wire transfers now? If I order a wire transfer withdrawal from my Paxum account to my bank account, how long it takes for you to make it actually sent from your bank? I know the standard message about 3 business days, but I want to know the real situation these days. I have read many complaints of Paxum users about wire transfers before, that they needed to contact support again and again to ask them like “where’s my wire transfer, when you will finally send it? etc”… and now I see that support guys are too busy to answer any tickets promptly.

As a Paxum user who wants to withdraw by wire transfers now, not by card, what can I really expect? Normally if somebody sends me a wire from US bank in the morning (EST), I have it in my account the same day in the afternoon. So may I rely on that “3 business days” thing or it will take longer? Just wanna know if this is a reliable way to withdraw money without significant delays.

Thank you!
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Old 04-16-2018, 04:20 AM   #63
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Quote:
Originally Posted by blindcat View Post
Ruth as an individual & "paxum" as a company are awesome!

Great news also BTW ruth!

I believe everyone using Payoneer should ditch them and move solely to paxum! (Payoneer sucks!)
...
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Old 04-16-2018, 04:55 AM   #64
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This is great, way to go Paxum!
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Old 04-16-2018, 08:02 AM   #65
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I see no info regarding the new "temporary" card in the paxum user area, usually it showed (for new cards - when old ones expired) a new Master Card, 00**00 and status: printing or something.

Q: When can we expect these new "temporary" cards, 1 month or more from now?

This really came out of the blue..
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Old 04-16-2018, 10:14 AM   #66
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Would be better to hear something from Ruth
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Old 04-16-2018, 02:54 PM   #67
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Quote:
Originally Posted by RyuLion View Post
Here's a question that might come up:

For those that have Nats or MPA3, Do they have to change any backend keys, etc.?
or is that not affected?
This is completely unaffected.

Quote:
Originally Posted by PersianKitty View Post
I've always withdrawal via ACH. If I want a paxum debit card now what do I need to do to have one issued? What are the fees involved?
I'm sorry PK, we can't offer cards to USA business account-holders.

Quote:
Originally Posted by TheBlackShark View Post
Great news Ruth!

Just a question:

I haven't Paxum card actually, but i'm already verified, so if i apply for card in these days i will receive the new paxum card, it is correct?
We are issuing replacement cards to existing card-holders first and then we will open new card creation to new verified clients and clients that weren't existing card-holders already.

Quote:
Originally Posted by Odysseus View Post
Why new cards is temporary?
The Paxum branded cards will be available in about a month. We wanted to get cards out ASAP to affected clients, so that is why we are offering 'temporary' cards while we await the branded cards completion. Once branded cards are available we will be issuing those, at no additional charge, to clients that have the temporary card.

Quote:
Originally Posted by Zen- View Post
Where do you request a card? I'm logged in now and I don't see how to. Thanks.
That is not yet available inside accounts. Sorry for the inconvenience.

Quote:
Originally Posted by x3m View Post
I will ask this question here, since Paxum support is very slow with answering tickets now, and maybe I am not the only one interested in this information.

Ruth, how fast you send wire transfers now? If I order a wire transfer withdrawal from my Paxum account to my bank account, how long it takes for you to make it actually sent from your bank? I know the standard message about 3 business days, but I want to know the real situation these days. I have read many complaints of Paxum users about wire transfers before, that they needed to contact support again and again to ask them like “where’s my wire transfer, when you will finally send it? etc”… and now I see that support guys are too busy to answer any tickets promptly.

As a Paxum user who wants to withdraw by wire transfers now, not by card, what can I really expect? Normally if somebody sends me a wire from US bank in the morning (EST), I have it in my account the same day in the afternoon. So may I rely on that “3 business days” thing or it will take longer? Just wanna know if this is a reliable way to withdraw money without significant delays.

Thank you!
Wires are processed within 3 business days of submitting the request, and they take about 3 business days to reach you. At the moment we're typically seeing clients receive wires within 3-5 business days from submitting the request.

Quote:
Originally Posted by AkiraSS View Post
I see no info regarding the new "temporary" card in the paxum user area, usually it showed (for new cards - when old ones expired) a new Master Card, 00**00 and status: printing or something.

Q: When can we expect these new "temporary" cards, 1 month or more from now?

This really came out of the blue..
Card status should be implemented this week so you can keep track of the status of your replacement card.
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Old 04-16-2018, 07:24 PM   #68
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Hey Ruth, will the new permanent cards have chip and pin and touch and pay? - That would be soooo nice for us here in Europe!..
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Old 04-16-2018, 07:31 PM   #69
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Also, just want to make sure, the temporary card, it will be issued to all previous card owner correct? Not just those asking for it.

Basically, everybody previous card holder will get both the temporary card and then the new card with the Paxum logo without having to do anything.

I get this right?
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Old 04-16-2018, 09:37 PM   #70
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@RuthB

The last 4-5 day, unable to transfer funds to the MasterCard, it says service temporary restricted. Any update on this???

Thanks
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Old 04-16-2018, 10:24 PM   #71
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Good job !
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Old 04-16-2018, 10:57 PM   #72
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Old 04-16-2018, 11:09 PM   #73
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Today I clicked “Apply for Card” link in my VERIFIED account and I see this:

————
Your current verification level does not allow you to perform this action. Please contact Customer Support for more details.
————

But Annoncements page says this:

———-
Please do NOT open any Support Tickets relating to Account Verification!
———-

So, please contact Customer Support but DON’T contact Customer Support. I’m confused now.


On top of that, I uploaded my electricity bill/contract to verify another street address that I want to add. Of course, it’s still pending, but maybe it affected somehow my account verification level? Well, it still says it’s verified.

I have some payments to Paxum on hold now because I want to test it with the first wire transfer before I send more money there, I hope I will receive it this week so everything will work for me on a regular basis, but I'm still looking forward to new cards as another withdrawal option!
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Old 04-16-2018, 11:45 PM   #74
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Quote:
Originally Posted by x3m View Post
Today I clicked “Apply for Card” link in my VERIFIED account and I see this:

————
Your current verification level does not allow you to perform this action. Please contact Customer Support for more details.
————

But Annoncements page says this:

———-
Please do NOT open any Support Tickets relating to Account Verification!
———-

So, please contact Customer Support but DON’T contact Customer Support. I’m confused now.


On top of that, I uploaded my electricity bill/contract to verify another street address that I want to add. Of course, it’s still pending, but maybe it affected somehow my account verification level? Well, it still says it’s verified.

I have some payments to Paxum on hold now because I want to test it with the first wire transfer before I send more money there, I hope I will receive it this week so everything will work for me on a regular basis, but I'm still looking forward to new cards as another withdrawal option!
I'm seeing the same thing. So my question to Ruth is, do we need to re-apply for the card?
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Old 04-17-2018, 12:10 AM   #75
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I haven't got my card
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Old 04-17-2018, 12:11 AM   #76
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You people need to read...

Quote:
Originally Posted by RuthB View Post
We are issuing replacement cards to existing card-holders first and then we will open new card creation to new verified clients and clients that weren't existing card-holders already.
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Old 04-17-2018, 01:16 AM   #77
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You people need to read...
I have read that. But the "Apply for card" form was available in my account yesterday, but today I see "Please contact Customer Support for more details" message there. So maybe it was the old form for old cards there? I have no idea. I should contact Customer Support for more details, but another page now says "Please do not create tickets...", so this is just confusing. Anyway, I can wait for the card for a couple of months until all these issues are fixed, if wire transfers are working normally for me.
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Old 04-17-2018, 01:38 AM   #78
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What is the fee for withdrawing to external/debit card?
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Old 04-17-2018, 01:51 AM   #79
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Hi, is verification taking longer than usual these days? Applied last week but still not active..
thank you
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Old 04-17-2018, 01:55 AM   #80
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What is the fee for withdrawing to external/debit card?
$6 + 2.95% of the withdrawn amout.
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Old 04-17-2018, 02:23 AM   #81
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Thanks Denny!
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Old 04-17-2018, 04:58 AM   #82
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Hello Ruth

Like a new usser poin of view ...

I m an independent cam girl working with just 1 platform , till now i was getting pay by FCP - recive the founds on my card and all was fine ( i can t use bank accounts because i have them blocked ).Now that platform i work with it s offering paxum also as payment option .Please ask me with some answers about your system :

1.from the moment i will open my paxum account and the moment i will recive my card i must wait ? A) 3-4 weeks B) 5-6 weeks or C) over 6 weeks
2.the new cards will be issued by what bank ? ( right now i have 3200$ stuck on my fcp card because the Choice Bank allowed me to take out only 10000 before they block the rest of the amounts ) ,Do you have ideea what are the limits at the new bank ?
3.let s say i open a paxum account and i wish to witdraw the amount by wire in my sister bank account ..it is possible or she must open a separate paxum account and if it s this situation ...i can transfer the amounts by my account to her account ?

Thank you anticipated
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Old 04-17-2018, 09:33 AM   #83
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Quote:
Originally Posted by EddyTheDog View Post
Hey Ruth, will the new permanent cards have chip and pin and touch and pay? - That would be soooo nice for us here in Europe!..
Hey Eddy,
I don't have full data on the cards yet I'm sorry. I believe they will have touch and pay though based on the appearance of the card.

Quote:
Originally Posted by SleepWalker View Post
Basically, everybody previous card holder will get both the temporary card and then the new card with the Paxum logo without having to do anything.

I get this right?
Yes, that's correct.

Quote:
Originally Posted by Biggie Smalls Web Writing View Post
@RuthB

The last 4-5 day, unable to transfer funds to the MasterCard, it says service temporary restricted. Any update on this???

Thanks
If you mean your Paxum card, then unfortunately that is not going to change. You can no longer add funds to your Paxum card, which is why we are issuing replacement cards to all existing card-holders.

If you have remaining funds on your Paxum card you can withdraw the funds at the ATM or by making POS purchases. We apologize for the inconvenience.

Quote:
Originally Posted by x3m View Post
Today I clicked “Apply for Card” link in my VERIFIED account and I see this:

————
Your current verification level does not allow you to perform this action. Please contact Customer Support for more details.
————

But Annoncements page says this:

———-
Please do NOT open any Support Tickets relating to Account Verification!
———-

So, please contact Customer Support but DON’T contact Customer Support. I’m confused now.


On top of that, I uploaded my electricity bill/contract to verify another street address that I want to add. Of course, it’s still pending, but maybe it affected somehow my account verification level? Well, it still says it’s verified.

I have some payments to Paxum on hold now because I want to test it with the first wire transfer before I send more money there, I hope I will receive it this week so everything will work for me on a regular basis, but I'm still looking forward to new cards as another withdrawal option!
We are issuing replacement cards to existing card-holders first, and then we will open cards to new clients/requests.

We have asked unverified clients to not open support tickets specifically about account verification as doing so slows the whole process down. We are working hard to get through the huge influx of new account applications we have received in the last week, and unnecessary support tickets (tickets about account verification) were not helping with that.

Quote:
Originally Posted by st0rm View Post
I'm seeing the same thing. So my question to Ruth is, do we need to re-apply for the card?
If you already have a Paxum card, you don't need to do anything. We will print and ship a replacement card to you.

Quote:
Originally Posted by hbogart View Post
Hi, is verification taking longer than usual these days? Applied last week but still not active..
thank you
Thank you for choosing Paxum. Unfortunately yes, we apologize for the delay. We have had a lot of new account applications and we are projecting a one week turnaround at the moment for account verification.

We have hired additional staff, we are providing unlimited overtime to our staff, and our entire crew has been working non-stop every single day to review and approve all accounts. We do apologize for the delay, please rest assured we will review your documents and contact you via email.

Quote:
Originally Posted by monica2012 View Post
Like a new usser poin of view ...

I m an independent cam girl working with just 1 platform , till now i was getting pay by FCP - recive the founds on my card and all was fine ( i can t use bank accounts because i have them blocked ).Now that platform i work with it s offering paxum also as payment option .Please ask me with some answers about your system :

1.from the moment i will open my paxum account and the moment i will recive my card i must wait ? A) 3-4 weeks B) 5-6 weeks or C) over 6 weeks
2.the new cards will be issued by what bank ? ( right now i have 3200$ stuck on my fcp card because the Choice Bank allowed me to take out only 10000 before they block the rest of the amounts ) ,Do you have ideea what are the limits at the new bank ?
3.let s say i open a paxum account and i wish to witdraw the amount by wire in my sister bank account ..it is possible or she must open a separate paxum account and if it s this situation ...i can transfer the amounts by my account to her account ?

Thank you anticipated
Thank you for signing up with Paxum!

At the moment we are printing and shipping replacement cards to existing card-holders. We project this will be completed within 2-3 weeks. At that time we will then open new card creation to everyone else. We anticipate a card turnaround of about 1-2 weeks between request and receipt.

The temporary cards have limits as follows:
$2k USD can be loaded to the card per day
$1k USD is the ATM daily withdrawal limit
$5k USD is the maximum card balance
$20k USD is the monthly card limit

At any time the funds available on the card can be used in their entirety for POS purchases. For example, if you have $5k USD on your temporary card and you wish to make a purchase for $5k USD, you can do so.

If you wish to withdraw by wire, but to your sister's bank account, then yes, you will need to ask your sister to create and verify a Paxum account as well. Once her account is verified then you would be able to instantly transfer your account funds to her account (there is a $0.25 USD transfer fee) and then she could initiate a withdrawal from her Paxum account direct to her bank account.

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Old 04-17-2018, 10:07 AM   #84
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Old 04-17-2018, 01:17 PM   #85
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I got my first payment on paxum today ans I wanted to ask fir a card and still I can not ask .. I an verified but strangeky I cant ask . Any advice?
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Old 04-17-2018, 01:31 PM   #86
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At the moment we are printing and shipping replacement cards to existing card-holders. We project this will be completed within 2-3 weeks. At that time we will then open new card creation to everyone else.
Please inform us when it's open. Thanks
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Old 04-17-2018, 07:19 PM   #87
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I got my first payment on paxum today ans I wanted to ask fir a card and still I can not ask .. I an verified but strangeky I cant ask . Any advice?
I mean after how long I can ask for a card?? I thought it was right away.
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Old 04-18-2018, 05:02 AM   #88
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@RuthB:

Two days ago "Apply for Card" link inside my Paxum account was active, i received payout yesterday so tried today requesting a card, but now the link is not active and showing "Apply for Card (Coming Soon)", so when will possible apply for card? When will be finished the replacement phase to card-holders?

So i need to wait 2-3 weeks and after card request again 1-2 weeks depending to shipping method, it is correct?
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Old 04-18-2018, 05:31 AM   #89
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Old 04-18-2018, 09:11 AM   #90
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Ruth is awesome.

's for Ruth!
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Old 04-18-2018, 01:32 PM   #91
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Ruth is awesome.

's for Ruth!
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Old 04-18-2018, 02:40 PM   #92
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ruth can you please check your email about USA business account that wants to use the same email as the one I used for my USA personal account. thanks
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Old 04-18-2018, 03:00 PM   #93
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Wires are processed within 3 business days of submitting the request, and they take about 3 business days to reach you. At the moment we're typically seeing clients receive wires within 3-5 business days from submitting the request.
Ruth,

I submitted my wire transfer request on 2018-04-13 01:35:33, before the business day started on last Friday 13th.

So it was Friday, Monday, Tuesday and Wednesday, four business (banking) days.

My wire status in my Paxum account is still “Processing”.


That was a test wire for me, for a few hundred dollars, just to see if it will be processed on time. But once again, before sending wires for thousands on a regular basis, I want to make sure that this is a reliable way to withdraw money. Is there any Customer Support that I can contact about wires if I need information about my particular transfer, that can reply promptly? Because nobody is answering tickets now, they are all busy with verification requests as you said. So it feels like sending money into a black hole without Customer Support, not really comfy.

Maybe you can have a couple of guys there dedicating themselves to answering questions regarding wires/ACH/EFT and everything else NOT related to verification, new accounts and cards? Or is there any phone support about wires?

Thank you!
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Old 04-18-2018, 08:05 PM   #94
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Hi Ruth,
I'm NEW to Paxum.
Just one question: is there any restriction for Paxum account holder from China? Just like issue & ship the prepaid Mastercard?

I see this in your another thread.
Quote:
Originally Posted by RuthB View Post
The restrictions specifically apply to the Withdrawal to External Credit/Debit card option. It is not available to certain countries; USA, Canada, Israel or Japan.
Thank you so much!
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Old 04-18-2018, 09:50 PM   #95
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They are not answering tickets lately, and support is available only by tickets, no phone or any other way I guess. I still can not understand if they even let verified people apply for a card now or not. They state that an "apply for a card option" ( button?) should appear there after 24h you receive the first payment, but nothing is there at least for me. New verified people are left in the dark without any knowledge of the system.

Ruth, can you state if we can ask a card right after the first payment or this service not available for new verified customers?

When will support be back to normal?
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Old 04-18-2018, 10:06 PM   #96
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Ruth, we initiated a wire withdrawal on the 12th, and it was processed on the 12th but it still did not arrive. What is going on?
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Old 04-19-2018, 01:05 AM   #97
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I got my first payment on paxum today ans I wanted to ask fir a card and still I can not ask .. I an verified but strangeky I cant ask . Any advice?
I think it's clear, new clients and clients that weren't existing card holders already need to wait until new card creation is opened:

Quote:
Originally Posted by RuthB View Post
We are issuing replacement cards to existing card-holders first and then we will open new card creation to new verified clients and clients that weren't existing card-holders already.
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Old 04-19-2018, 01:58 AM   #98
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Ruth,

I submitted my wire transfer request on 2018-04-13 01:35:33, before the business day started on last Friday 13th.

So it was Friday, Monday, Tuesday and Wednesday, four business (banking) days.

My wire status in my Paxum account is still “Processing”.


That was a test wire for me, for a few hundred dollars, just to see if it will be processed on time. But once again, before sending wires for thousands on a regular basis, I want to make sure that this is a reliable way to withdraw money. Is there any Customer Support that I can contact about wires if I need information about my particular transfer, that can reply promptly? Because nobody is answering tickets now, they are all busy with verification requests as you said. So it feels like sending money into a black hole without Customer Support, not really comfy.

Maybe you can have a couple of guys there dedicating themselves to answering questions regarding wires/ACH/EFT and everything else NOT related to verification, new accounts and cards? Or is there any phone support about wires?

Thank you!
Can you please email me - [email protected] - and put GFY in the subject line and let me know your username/email with us. Thanks

Quote:
Originally Posted by wswswws View Post
Hi Ruth,
I'm NEW to Paxum.
Just one question: is there any restriction for Paxum account holder from China? Just like issue & ship the prepaid Mastercard?

I see this in your another thread.


Thank you so much!
I don't believe so, but I can check.

Quote:
Originally Posted by ContentPimp View Post
Ruth, we initiated a wire withdrawal on the 12th, and it was processed on the 12th but it still did not arrive. What is going on?
Can you please email me - [email protected] - and put GFY in the subject line and let me know your username/email with us. Thanks


Quote:
Originally Posted by Tapaz View Post
They are not answering tickets lately, and support is available only by tickets, no phone or any other way I guess. I still can not understand if they even let verified people apply for a card now or not. They state that an "apply for a card option" ( button?) should appear there after 24h you receive the first payment, but nothing is there at least for me. New verified people are left in the dark without any knowledge of the system.

Ruth, can you state if we can ask a card right after the first payment or this service not available for new verified customers?

When will support be back to normal?
We are replacing existing card-holders cards first, then we will open new card requests for new clients. In the meantime, you can withdraw by wire, EFT, ACH, or to an external credit or debit card.

We will notify everyone as soon as the card request featured is re-enabled.
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Old 04-19-2018, 02:25 AM   #99
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@RuthB could you please provide an estimated time about reopening card request for new clients? Thanks.
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Old 04-19-2018, 04:35 AM   #100
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@RuthB could you please provide an estimated time about reopening card request for new clients? Thanks.
It was mentioned in some other post, as far as I remember it said 2-3 weeks.
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