Clever server type guy advice needed please - GoFuckYourself.com

cheekycherry · 02-17-2004, 04:43 PM

After a long time working properly, my emails stopped being downloadable to my outlook express. It's coming up with this error.

"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.bluegravity.com', Server: 'mail.bluegravity.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F"

No luck from bluegrav support. Seems they can't help me... Any clever guys out there that know what's up?

liquidmoe · 02-17-2004, 05:02 PM

Well looks like your mail server is up because I can telnet to it on port 110 the quickest thing that I could recommend as a possible solution would be to try a different mail client. Some of my customers complained of a similar problem but the server was running fine, they tried a different mail client and it was working fine.

icedemon · 02-17-2004, 05:03 PM

What is being run as the mailserver (Qmail, Sendmail, etc.)?

cheekycherry · 02-17-2004, 05:40 PM

Ok Liquid moe, I'll try that... Thx for suggestion, I only really like outlook express but I'll try something else.

Icedemon, I guess it's sendmail? (pop3 though?) as that's what I use when I set up perl scripts etc.

icedemon · 02-17-2004, 06:11 PM

Quote:

Originally posted by cheekycherry
Ok Liquid moe, I'll try that... Thx for suggestion, I only really like outlook express but I'll try something else.

Icedemon, I guess it's sendmail? (pop3 though?) as that's what I use when I set up perl scripts etc.

Wasn't thinking right. Mixed up the mail server with the pop server. I've used Qpopper and Qmail for my pop3. I know sometimes Qmail has problems when you get a ton of emails. You just need to delete all the ones the end with "S" in your Maildir/cur directory.
ssh in then go into the Maildir/cur then rm -f *S

I'm assuming this is your server. If it's Qpopper or some other POP3 server that uses mbox. You need to ssh in then go to the /var/spool/mail and then delete the file that is your account (or open it with vi or pico to see what might be causing the problem).

What do your error logs say. On RedHat Linux, your logs would be in the /var/log directory.

raymor · 02-17-2004, 06:11 PM

Um, yeah, sendmail is used to send mail, not to retrieve it
from a POP mail box.
It's mostly likely a Courier or UW POP3 server.
Anyway, most likely there's a message that is confusing OE, where OE
doesn't know where the message ends or soemthing along those lines.
I can manually connect to the POP3 server and take a look.
I'll probably delete the weird message.
Just need to login info of course.

cheekycherry · 02-17-2004, 06:23 PM

Quote:

Originally posted by raymor

I can manually connect to the POP3 server and take a look.
I'll probably delete the weird message.
Just need to login info of course.

thx for the offer, I'll pass on that though.

to the other posts... way too complicated. <<< not very techie.

I will try a different client.

vending_machine · 02-17-2004, 06:32 PM

Do you have antivirus software configured not to download suspicious emails? If you do, disable that option.

Diligent · 02-17-2004, 06:37 PM

You don't happen to use Norton Antivirus..?

If it's not running as it's supposed to after it's been
installed (say.. you accidentally terminate the process "NAVAPW32.EXE"), it may screw things up.

If the installation is still intact, a reboot should solve it.

Otherwise, I've got no further info :-\

liquidmoe · 02-17-2004, 11:10 PM

Dunno if you got this problem resolved or not, another thing that could be at fault here is if you are using Qpopper and have an extremely large mail queue, like a couple of hundred gigs, it may take a while to lock, unlock, etc. so it may timeout the connection. May want to check with your tech support have them see how large your mail file is.

RainMailer · 02-17-2004, 11:14 PM

your email quota is stopped up with spam someone got ahold of your open relay

cheekycherry · 02-18-2004, 02:37 AM

Ok, it's not spam I'm pretty sure and my mailbox is definitely not full.

I've tried netscape mail client and the full outlook to no avail.

I rang my ISP and he said

"I can't even ping the mail server" and when doing a tracert as soon as it left my ISP's network it was having problems sprintlink with lots of timeouts and never gets to it's destination.

Not sure if that means anything to you guys

Any ideas?

cheekycherry · 02-18-2004, 02:45 AM

I can't FTP into my server either .

goBigtime · 02-18-2004, 02:45 AM

Quote:

Originally posted by cheekycherry

thx for the offer, I'll pass on that though.

to the other posts... way too complicated. <<< not very techie.

I will try a different client.

Just get Mozilla ThunderBird (free) and import all your OE stuff into it.

goBigtime · 02-18-2004, 02:47 AM

CHerry...

Click START | RUN .. then type command

in the box type

tracert mail.bluegravity.com

and post the result.

Maybe there is just a bad route from you to the mail server right now.

cheekycherry · 02-18-2004, 02:56 AM

After 30 tries it says Request Timed Out.

cheekycherry · 02-18-2004, 02:59 AM

before all that though it says a few NTL addresses, then a few sprintlink addresses and then it keeps timing out with the last entry being a sprintlink one before it closes the screen.

cheekycherry · 02-18-2004, 08:58 AM

02-17-2004, 04:43 PM	#1
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	Clever server type guy advice needed please After a long time working properly, my emails stopped being downloadable to my outlook express. It's coming up with this error. "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.bluegravity.com', Server: 'mail.bluegravity.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F" No luck from bluegrav support. Seems they can't help me... Any clever guys out there that know what's up?

02-17-2004, 05:02 PM	#2
liquidmoe Confirmed User Join Date: Mar 2002 Location: NY Posts: 4,994	Well looks like your mail server is up because I can telnet to it on port 110 the quickest thing that I could recommend as a possible solution would be to try a different mail client. Some of my customers complained of a similar problem but the server was running fine, they tried a different mail client and it was working fine. __________________ Take Luck!

02-17-2004, 05:03 PM	#3
icedemon Confirmed User Join Date: Jun 2003 Location: Lutz, FL Posts: 1,022	What is being run as the mailserver (Qmail, Sendmail, etc.)? __________________ Clips4Sale.com

02-17-2004, 06:11 PM	#6
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	Um, yeah, sendmail is used to send mail, not to retrieve it from a POP mail box. It's mostly likely a Courier or UW POP3 server. Anyway, most likely there's a message that is confusing OE, where OE doesn't know where the message ends or soemthing along those lines. I can manually connect to the POP3 server and take a look. I'll probably delete the weird message. Just need to login info of course. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids

02-17-2004, 06:37 PM	#9
Diligent Confirmed User Join Date: Aug 2003 Location: Hoy Suecia, mañana Nirvana Posts: 1,594	You don't happen to use Norton Antivirus..? If it's not running as it's supposed to after it's been installed (say.. you accidentally terminate the process "NAVAPW32.EXE"), it may screw things up. If the installation is still intact, a reboot should solve it. Otherwise, I've got no further info :-\ __________________ ~¤~ MORE MONEY ~¤~ VOD? XoD! ~¤~ ~¤~ ICQ# 9828 2461 ~¤~

02-17-2004, 05:40 PM	#4
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	Ok Liquid moe, I'll try that... Thx for suggestion, I only really like outlook express but I'll try something else. Icedemon, I guess it's sendmail? (pop3 though?) as that's what I use when I set up perl scripts etc.

02-17-2004, 06:32 PM	#8
vending_machine Confirmed User Join Date: Jun 2002 Location: Seattle Posts: 1,062	Do you have antivirus software configured not to download suspicious emails? If you do, disable that option.

02-17-2004, 11:10 PM	#10
liquidmoe Confirmed User Join Date: Mar 2002 Location: NY Posts: 4,994	Dunno if you got this problem resolved or not, another thing that could be at fault here is if you are using Qpopper and have an extremely large mail queue, like a couple of hundred gigs, it may take a while to lock, unlock, etc. so it may timeout the connection. May want to check with your tech support have them see how large your mail file is. __________________ Take Luck!

02-17-2004, 11:14 PM	#11
RainMailer Confirmed User Join Date: Feb 2003 Location: Portland Posts: 826	your email quota is stopped up with spam someone got ahold of your open relay __________________ harbinc at gmail dot com

02-18-2004, 02:37 AM	#12
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	Ok, it's not spam I'm pretty sure and my mailbox is definitely not full. I've tried netscape mail client and the full outlook to no avail. I rang my ISP and he said "I can't even ping the mail server" and when doing a tracert as soon as it left my ISP's network it was having problems sprintlink with lots of timeouts and never gets to it's destination. Not sure if that means anything to you guys Any ideas?

02-18-2004, 02:45 AM	#13
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	I can't FTP into my server either .

02-18-2004, 02:47 AM	#15
goBigtime Confirmed User Join Date: Nov 2002 Posts: 7,761	CHerry... Click START \| RUN .. then type command in the box type tracert mail.bluegravity.com and post the result. Maybe there is just a bad route from you to the mail server right now.

02-18-2004, 02:56 AM	#16
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	After 30 tries it says Request Timed Out.

02-18-2004, 02:59 AM	#17
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	before all that though it says a few NTL addresses, then a few sprintlink addresses and then it keeps timing out with the last entry being a sprintlink one before it closes the screen.

02-18-2004, 08:58 AM	#18
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	bump