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Old 07-03-2003, 02:39 AM   #1
solonline
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Charge back FightBack

Seems discussion on chargebacks is high on the agenda. we got hit with 3 today from the same tosser, so wrote a nice email;

> It has come to our attention that you have charged back 3 legitimate
> purchases You made for access to WWW.SPANKINGONLINE.COM
>
> 2003-04-15 17:02:25 $34.95 chargeback
> 2003-05-15 17:37:15 $34.95 chargeback
> 2003-06-14 18:03:31 $34.95 chargeback
>
> We have passed this over to our fraud and recovery department in the
> United Kingdom, who will be contacting you shortly By regular mail for
> recovery of all funds, plus fees incurred by your bank to us when
> issuing the above charge backs.
>
> Full logs of all entry's to site WWWW.SPANKINGONLINE.COM have been
> kept on file, along with copies of image/video data which Was
> downloaded by your account.
>
> Unless payment is made in FULL for the above amounts within 7 days, we
> will instruct our legal department to take this further via your local
> County Court.
>
> Regards
> A T Sword Legal Dept For


Within an hour we got a reply,
My apologies my bank credit card returned charges in error causedby me providing the wrong information,could you please arange for me to pay on line. So sorry for mistake Otherwise I wlll contact the bank to arrange payment Many Thanks
********name********

5 minutes ago payment came through from ppal.
Nice eh and defo worth it knowing the twat must have been sweating his nuts of
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Old 07-03-2003, 02:47 AM   #2
Probono
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Good job, sometimes this does work. Unfortunately you still had 3 chargebacks against your new 1% limit. So you win one and lose one even though you were the victim of attempted fraud.
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Old 07-03-2003, 02:51 AM   #3
Johny Traffic
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WELL DONE!
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Old 07-03-2003, 02:59 AM   #4
solonline
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Quote:
Originally posted by Probono
Good job, sometimes this does work. Unfortunately you still had 3 chargebacks against your new 1% limit. So you win one and lose one even though you were the victim of attempted fraud.
yes thats the bad side. Still when we get cbacks, we send the above email as standard, and do manage to claw back something sometimes.
Still it fucks me of, were still way under the 1percent cut of...but ah fuck em.
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Old 07-03-2003, 03:26 AM   #5
JDog
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Quote:
Originally posted by Probono
Good job, sometimes this does work. Unfortunately you still had 3 chargebacks against your new 1% limit. So you win one and lose one even though you were the victim of attempted fraud.
this is very true! that still sucks it went against you!

jDoG
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Old 07-03-2003, 04:28 AM   #7
solonline
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Quote:
Originally posted by EscortBiz
I like that alot!

BTW thanks for promoting us :-)
UR Welcome, delay in getting the vid content on sp digital, but will do by Friday
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Old 07-03-2003, 04:58 AM   #8
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this make a good point for alot of us ,


now that you do haev a letter back and the person giving his shit over it was a not to have happen , cannt you take that to the cc bbilling people and show them and tell them hey look this shouldnt be againest me , the surfer is saying this is a mastake and shouldnt have happen ,

or our they just out right ass holes over it and says we not give a fuck it happen so now fuckin deal ???
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Old 07-03-2003, 06:50 AM   #9
solonline
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no there is no come back on this. When a CB is done its done. No litigation or appeals, u just loose the bucks, get a cb charge in some cases, and get some percentages added to your cback ratio. Thing is to try and stop the rot. the guy in this question has extensive billing history, so at least I stopped the fucking maggot cbakin a whole year
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Old 07-03-2003, 08:25 AM   #10
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That would work if the email address is good ,on 99% of the cb's we get the email addy is no good.
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Old 07-03-2003, 09:39 AM   #11
Strife
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Good job! Wonder what percentage of charge backs are actually fraudulent...
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Old 07-03-2003, 09:50 AM   #12
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Nice one!

I don't get chargebacks for some reason. Maybe its Globill's policy, which they plaster all over the place and email the customer. All bullshit of course but I guess it makes some think twice:

IMPORTANT! Please read GLOBILL.COM's DISPUTE POLICY:

Most people are honest and so this may not apply to you: Please note that trying to deny a valid charge through your bank or credit card company is fraudulent and is illegal. When we receive such disputes, this is our standard DISPUTE POLICY:

IF YOU TRY TO DISPUTE or DENY a valid charge, your credit card or checking account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.

IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to your bank and credit card company. The invoice will include the following information:

The name of the site you paid to access


Your IP address when you signed up

The day and time of your signup

Original charge amount plus a $25 fee for dispute processing .

If you do not pay the invoice within 30 days, a second invoice will be sent. The second invoice will include the following information:

Access logs detailing when you accessed the site in question and what ISP you used to do so.


Examples of any files and/or pictures and/or video captures of any information you downloaded from the site after gaining your username and password.

If the second invoice is not paid within 30 days, your file will be forwarded to one of the 17 collection agencies that we work with on all five continents.

To avoid any of the above, we encourage you to contact us first for any problems with your membership purchase. We have an excellent track record in resolving any problems to see that you are fully satisfied with your purchase.

If you have any concerns about your purchase we encourage you to contact one of our customer service reps either by phone at 1-877-588-1277 (925-691-6521), Monday-Friday, 9am to 5pm PST, or through our online forms available 24 hours a day on this site, or by emailing [email protected]

We are always here to assist you with any complaints or problems you have with the website you joined.
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Old 07-03-2003, 10:18 AM   #13
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Mine doesnt nothing and wants to know nothing lol.
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Old 07-03-2003, 10:33 AM   #14
solonline
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Quote:
Originally posted by TheSaint
Nice one!

I don't get chargebacks for some reason. Maybe its Globill's policy, which they plaster all over the place and email the customer. All bullshit of course but I guess it makes some think twice:

IMPORTANT! Please read GLOBILL.COM's DISPUTE POLICY:

Most people are honest and so this may not apply to you: Please note that trying to deny a valid charge through your bank or credit card company is fraudulent and is illegal. When we receive such disputes, this is our standard DISPUTE POLICY:

IF YOU TRY TO DISPUTE or DENY a valid charge, your credit card or checking account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.

IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to your bank and credit card company. The invoice will include the following information:

The name of the site you paid to access


Your IP address when you signed up

The day and time of your signup

Original charge amount plus a $25 fee for dispute processing .

If you do not pay the invoice within 30 days, a second invoice will be sent. The second invoice will include the following information:

Access logs detailing when you accessed the site in question and what ISP you used to do so.


Examples of any files and/or pictures and/or video captures of any information you downloaded from the site after gaining your username and password.

If the second invoice is not paid within 30 days, your file will be forwarded to one of the 17 collection agencies that we work with on all five continents.

To avoid any of the above, we encourage you to contact us first for any problems with your membership purchase. We have an excellent track record in resolving any problems to see that you are fully satisfied with your purchase.

If you have any concerns about your purchase we encourage you to contact one of our customer service reps either by phone at 1-877-588-1277 (925-691-6521), Monday-Friday, 9am to 5pm PST, or through our online forms available 24 hours a day on this site, or by emailing [email protected]

We are always here to assist you with any complaints or problems you have with the website you joined.

We use globill on almost all sites, and yes they have in place extensive cb limitors. They activly seek to keep Cbs to a minimum.
That is a major plus for us! Still its painfull when it happens,
fuck im tired tonight of this shit....VISA....CHARGE BACKS,,,MEMBERS,..FILTH.....
Im of to the casino get blasted, eat a whole cow, and then try save my marrige.

Outta here....
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Old 07-03-2003, 12:23 PM   #15
wizz
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Quote:
Originally posted by prostock
this make a good point for alot of us ,


now that you do haev a letter back and the person giving his shit over it was a not to have happen , cannt you take that to the cc bbilling people and show them and tell them hey look this shouldnt be againest me , the surfer is saying this is a mastake and shouldnt have happen ,

or our they just out right ass holes over it and says we not give a fuck it happen so now fuckin deal ???
Regarding the chargebacks
We work with clients that have merchant accounts.
We get some surprised phone calls once we start sending out collection letters. A lot of people pay after they get the letter from the attorney's office. That scares some people. But really, our goal is not to scare people. We are very polite with people until they refuse to work with us. We go out of our way to explain how the customer didn't need to chargeback at all and they can just get their refund from us. Sometimes it´s the kids that use his parent credit card.
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