JohnV, I have sent copies of of the relevant correspondence to Marc De as requested. I assume that he will forward copies to you if he thinks that is appropriate. I am unable to send you copies directly as I do not know your e-mail address.
As for your remarks above:
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Originally posted by JohnV
From what I see in the email record here, you were asking for free 30 days passes to every site at Global Intermedia. You were given 14 day passes and then 3 day passes after that.
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WRONG! I requested a 30-day pass but was provided a three-day pass. When three-days proved an inadequate amount of time to assess a network of 80-odd sites and research/write nine web site reviews (ie maybe 15-hours work) I requested a one-week pass for six specific sites and said that a three-day pass would suffice if necessary.
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You needed to have these passes so you could write reviews....please send me these too.
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Copies of the reviews were sent to MattB on 28 January!
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We will go out of way to help webmasters all day long and in this case it looks like MattB and MattM responded to you immediately...
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I have NOT received any e-mails whatsoever from MattM!
As for MattB, he refused to allow me to complete my reviews, he refused to discuss the issue with me and he ignored my request that he provide me with a name and phone number for someone in a position of authority so that I could discuss the issue.
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Calling the entire staff here at ARS "pathetic" is unreasonable.
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Putting words in my mouth is "unreasonable"!
I did NOT call the entire staff at ARS pathetic!
I said:
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...the lack of response I've received from your staff is nothing short of pathetic!
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The criticism was directed at MattB and mmonroe (who I assume is MattM?), they were the ARS staff members who failed to respond adequately to my e-mails. The only other ARS person I've commented on is Marc D and I praised him! I have not communicated with anyone else from ARS, so I could hardly be expecting a response from them!
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I have never met anyone like BeckyDe, MarcDe and MattM who are willing to "bend over backwards" for webmasters time and again. Get in touch with me, MattM, MarcDe or BeckyDe....whoever you want, we will go over whatever your request is and take it from there.
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You can claim whatever you like about ARS staff, but I will judge ARS by its actions and so far my experiences (with the exception of Marc De's response) have been profoundly negative. Initially my only contact with ARS was via MattB, when I found myself unable to obtain any cooperation or meaningful dialogue, I posted to GFY asking if anyone knew who I should contact at ARS. Marc De (who's behavior to-date I can not fault) replied suggesting that I e-mail MattM, but five days later I'm still waiting for a reply! And you wonder why I'm critical?
JohnV, if you want to continue this discussion on GFY that's fine with me because I know that ARS will come off the worse! But perhaps it would be more professional for you to read the relevant documents a bit more carefully, then communicate with me privately? I only posted to this thread because I have been unable to obtain any meaningful dialogue with ARS via e-mail. Marc responded to my post promptly and diplomatically, so I do not understand why you needed to chime in with your untruths and distortions!
