His name does not start with an I but does have one in it!
Hez: You are absolutely right! I should not need to hold someone's hand to ensure they deliver what they said they would when they said they would. It's utter bullshit.
In this biz, like any other biz, all you really have in the end is your Word. I'll jump through hoops to ensure i can keep my promises and stick to what i said i would do and if i am unable to then i will always let the customer know and see where he wants to take it from there.