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Charly: We're working on a program called Verified by Visa were cardholders will have a pin number to do online transactions. The program is currently being tested on a few sites.
Pipecrew: I know it may seem like that to you, but when we do a chargeback, we have to order documents from the merchant before we can send you an affadavit... if the merchant takes long in complying with our requests, there's nothing we can really do aside from enforce time limits.
Brown Bear: I'd take calls like that all day if I could. Unfortunately, I can only deal with TD Visa calls. My girlfriend works for CIBC Visa and she's been doing the same thing.
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