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Here is my take:
There will always be some people who are not happy. Does anyone realize how often phone companies get sued for their shit?
This sounds like 1 guy who was trying to push their system too hard too fast and fucked it up, and then wants Vonage to pay for allowing him to try to bypass the system and fall down.
If you want to move from vonage to your local phone company again, the process is EXACTLY the same as it was to move your number to vonage to start with - ask for a new service with your phone company, tell them you have an existing number to transfer, do the paperwork, and wait.
It isn't different going either way.
Alex
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