Vonage Faces User Complaints
As IPO Looms
By SHAWN YOUNG and LI YUAN
May 18, 2006; Page B1
Erick Loss, a small-business owner in Chino Valley, Ariz., says he spent 11 hours, most of it on hold, trying to get someone at Vonage Holdings Corp. to cancel his Internet-based phone service and move him back to Qwest Communications International Inc. He says he wanted out because, among other problems, sometimes the phone wouldn't ring when people were calling. But the transfer of the number, which Mr. Loss had used for business for years, failed and Vonage told Mr. Loss he would have to pay to sign up again with Vonage and reclaim the number so it could be moved to Qwest.
"If you have to choose between two cans and a string and Vonage, take the cans and string. You'll be happier with the service," Mr. Loss posted on consumer online forum Consumeraffairs.com.
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