Originally Posted by After Shock Media

For me:

1. They do not random ICQ spam me.
2. They leave me the fuck alone unless I contact them.
3. When I do contact them during reasonable business hours they must be present or reply within 1-2 hours max.
4. They are capable of getting what I ask of them done within reason, and only rarely have to ask someone else first.
5. In the event they must ask the boss, they get back to me promptly without myself having to follow up with them and ask about it again.
6. They know what the fuck they are doing and are qualified to give advice or answers.
7. They are not just a damn answering machine service for the program owners.