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GFY should adopt the position that if an advertiser becomes the focus of attack they are on their own, PERIOD. No refund, no apology.
Advertisers should be responsible for their own programs and their own PR. Hell, advertise here all you want, but if your company is pulling some nasty subversive shit then be prepared to get called on it I say.
No reason to lock these kinds of threads whatsoever. You pays your money - you takes your chances. If your shit is tight then the Francks of the world won't have reason to take shots at you.
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