Quote:
Originally posted by Webby
*Visa claims there is too much customer confusion and this is causing chargebacks so now they want the website descriptor also. *
Another VISA claim? Shit they sure know a lot!! Bet the CB's in adult are kinda irrelavant in comparison to other categories.. tis just an excuse to extort. As for VISA knowing anything - they don't know shit including their own rules for IPSP's - call em up and ask em!
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As a Customer service employee and an adult webmaster, I can tell you that this claim is true. I get at least a dozen calls a week from cardholders telling me they do not recognize the transaction from ccBill, iBill, Globill, PSWBilling, etc... Being an adult webmaster and knowing how 3rd party billers work, I'm able to instruct my callers to visit the site where they can check the charge to see what they signed up for. Several callers check it while on the phone with me, and all I hear is a "ooooh..." or "that must be my husband" when they're shown their username and password to teenisex.com or sickanal.com.
So this whole descriptor idea may help reduce chargebacks, but it may also reduce signups for those who don't want "hot sheep sex" on their monthly statement.
As for us not knowing shit, including our own rules... who did you call? A customer service agent at the number on the back of your credit card? Of course he doesn't know the rules. Those rules apply solely to merchant accounts set up by 3rd party billers and there's no reason a customer service rep would need to know those policies as he only deals with cardholder inquiries