|
ePass needs less work on Public Relations and more work on Public Image. All the parties and promotions in the world won't help if people are unhappy with the service.
Whether it's loading, sending $$$ or receiving $$$, I frequently have to send several unanswered emails and make a phone call before it'll work (if then), which is why I rarely use them. I think ePass could be the next Paypal if they gave a crap about their customers and listened to logic.
I'm not trying to jump on ePass, but why doesn't ePass wonder why there's negative sentiment? In a previous thread, Keyser said "its become "in" to bash ePassporte on GFY if someone has a tiny little problem". I'll restate my previously unanswered retort: If it's "in" to bash epassporte, don't you think that's an indicator of a MAJOR problem?
|