Quote:
Originally posted by corvett
Goth, I have had correspondence with you in the past and hold you in the highest regard. Concerning this issue, we want to make good business decisions based on the information provided to us. We certainly don?t want to in any way act prematurely and we do want to give our webmasters enough time for them to make the correct decision.
If we had all of the rules/regulations laid out in front of and all of our questions answered the following day, that would make this transition enormously easier. That has certainly not been the case.
We are walking a line between being prudent and timely. We are and have been making the best decisions that we can, based on all information given, to retain the ability to process, long-term.
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Fair enough. However, you should also consider keeping *all* of your webmasters posted. If you say you are going to mail on the 8th, and you can't mail quite yet, why not mail with an update?
I have learned much more here than from CCBill directly-- not everyone is on the boards. If this had happened a few months ago, I would *still* know hardly anything. Same goes for people who don't check out the major boards.
I understand your tough position. However, you are turning a customer service mess into a customer service catastophe.