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Originally Posted by After Shock Media
Explain to the users like they are a child to turn on cookies etc.
Then tell them to close all browsers and then retry with a freshly opened browser.
Oh and while you are at it get one of those users ID and password and try it yourself. If it works you know damn well it is the user.
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Good suggestions. It really does suck when a user is getting a certain error and you're unable to replicate it and you know that the login works just fine. That little grey area where you don't know what the heck is going on or how to solve it.