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Originally Posted by minusonebit
Sounds to me like your processor just sucks. I have never heard of a $400 CB fee.
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The chargeback fee is $35. This $400 fee is very standard. What does YOUR processor charge??
"Chargeback Reversals/Collections
If your dispute and documentation supports a reversal of the Chargeback to the card issuer, and is received within the MasterCard and Visa reversal timeframes, we will reverse the item back to the card issuer and your account will be credited. It is important to note that the reversal is contingent upon the acceptance by the card issuer and/or the cardmember. The item may be represented a second time and your account will be debited accordingly. A reversal is not a guarantee that the Chargeback has been resolved in your favor.
If the Chargeback is presented by the card issuer a second time, it cannot be reversed and you may be debited. If you feel strongly that it is an invalid Chargeback, you may request us to have MasterCard or Visa review and arbitrate the item to determine the validity. Both MasterCard and Visa have a $150 filing fee and a $250 review fee; both fees may be non-refundable and may be debited to your account. In addition, if the decision is ruled in favor of the cardmember and/or card issuing bank, an additional penalty may be assessed and debited to your account.
If your dispute and documentation supports your case, but is received after the MasterCard and Visa timeframes, our only alternative is to attempt a 'good faith' collection with the card-issuing bank. This process can take from 30 to 180 days, the transaction must meet the card issuer's collection criteria (e.g., above a set dollar amount; within a specified time limit; etc.), and the card issuer may assess a collection fee (e.g., $25 to $100). A 'good faith' collection is not a guarantee that any funds will be collected on your behalf. You will be credited, when and if, the card issuer accepts the collection and makes payment (less any fees charged by the card issuer)."