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Edgepro,
I understand you have issues with Askjolene for various reasons. I don't agree with you and I don't intend to go into a discussion on this board for the same reason as with Geeezer, it doesn't improve the situation.
Sofar you have told your side of the story quite extensively. It started when Toine made a post at another board (which could be interpreted as not so customer friendly, I admit that, but he already stated before that email was the way to go in case of problems). In this post he stated that he didn't want to give support over a board (which totally makes sense), but preferred to do that over email.
The problem was that our traffic didn't convert for you anymore and you claimed we committed click fraud. As everybody knows, we don't fake clicks, we never did, we never will. We have several tools in place to prevent that, e.g.: we count clicks per unique. So if the same person clicks on a gallery link more then once, we only count 1 click.
Conversions can be different for anybody. Askjolene doesn't work for everybody. No site does. (accept worldsex.com of course, people buy more advertising there!!, but that is a totally different story)
After that you started to be very insulting which is not the way we like to do business. We prefer not to insult people, especially on boards. As the situation didn't improve we decided to cancel your account and refund you the money we owed you.
I understand you're not happy with the current situation. I believe we treated you in all fairness though when we cancelled our cooperation. We have the right to do business with who we want and if somebody starts insulting us we see no need to continue it.
We refunded your money and gave you extra traffic to compensate any other losses.
You initially bought $70 worth of clicks, was happy with the results.
Bought $300 worth of clicks, became unhappy with the results.
We refunded you $300,
We gave you 238.000 clicks for free, which was worth about $165
So in the end it didn't cost you anything, but we gave you $90 worth of free traffic. You claimed in the thread you made over $130 with our traffic at one point. So in the end you made a decent profit I gather.
But because you are unhappy with our support and our product (in may 2005) you keep on accusing us of things we don't do and keep making claims about our traffic by giving quotes (often from people who are still customers) which don't say anything and list urls to threads which don't say anything. As you can understand I am not a happy camper about this.
Infact, I believe Askjolene traffic is way better then most traffic out there. We use over 200 different affiliate programs and we convert overall 1:350, which is better then most other sites, including my own.
In order to resolve this situation I would like to propose the following;
A)
We give you $100 of free traffic on Askjolene which gives you the opportunity to test our traffic,
B)
Toine will help you by setting up your account and give you support to help you to convert.
C)
If you cant prove the clickfraud during this setup, you have to apologize to Toine and me.
best regards
Pierre
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