Originally Posted by SilentKnight

What always cracked me up when I worked as a call centre rep awhile back was when a southern redneck would call up and rant a solid 5 mins. about "those goddam fuckin' indians and packies" and how all the jobs were being outsourced over to India.

I'd be here in Canada listening to all this ignorant venom (with my mute button pressed and my feet up on the desk)...while carrying on a conversation with the co-worker in the cubicle next to me - Ahmed.

Then sometimes, just for fun...I'd intentionally escalate the call with a few choice comments - to the point the customer would ask to speak with a supervisor or manager.

I'd transfer him over to Ahmed.