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I don't think it was any fault of Webair, per se -- I think some of it was due to the work they were doing on the datacenter (did I have the date right, or am I crazy?), and maybe the on-call tech was taking a leak or something.
Nothing could be as bad as Candid Hosting treated me ... only had 5 servers with them, but when one went down on VERY minimal traffic, they blamed the traffic the box was getting, and had me down for WEEKS with no further explanation. Lost a ton of money, never got reimbursed for the losses, but got like $100 credit or some bullshit. I moved to Webair, and have been with them for the years since.
BChosting was one of the best companies I've worked with for "large" server farms. If anyone has 100Mbps or more and is looking for a good place to park a serious enterprise, hit me on ICQ, and I'll hook you up with their old CEO -- he's got something new cooking that's pretty hot.
Either way, one of the problems at Webair got fixed, and I'm sure the other one is close behind. Their support has always been top notch for me. Class-act company, top to bottom, from everything I've seen -- and they keep my servers running. I've never had any downtime to speak of .. that's really saying something.
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