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Originally Posted by Keyser Soze
minusonebit.
I don't understand your other thread:
https://gfy.com/fucking-around-and-business-discussion/602765-epassporte-lie-proof-inside-drama-pics.html
You say we send you a new password and you logged in to change the password to your old but your account were not affected by this database issue.
Are you just posting to trying to create drama where there is none?
You were told what happened with the database issue now if you have any real problems or questions about your account you are welcome to contact me directly or post them here. |
I think I have very clearly stated my problem and your implying that I made it up to create fake drama really pisses me off. Let me summarize my issue for you, since you didnt seem to get it all down:
I woke up one day and made a purchase with my ePass virtual card from APMEX.com. A charge was authorized. APMEX requires that all orders be shipped to the address on file. A couple of days after the intial order, I called APMEX to see why the order was still pending. They explained to me that ePass sent them an AVS response of "global". They said that because of this, they put the order on pend and canceled the auth.
I explained to APMEX I would get it straightened out and call them back. I tried to login to my ePass account several times. I could not get in. I was sure I was using the right password. So I opened up GFY to see if there was an issue. Sure enough, there was an "epass down" thread. I read, I appeared to have the symptoms that were described, so I used the link to reset the password as instructed. Boom, account can be gotten into.
Once into my account, I could see the pending auth and I posted for support in getting the auth removed. We went around and around on the auth issue.
While I was trying to get into my account, APMEX was calling you and asking how they could get the auth off my card and they also wanted ePass to verify my address, which they eventually did. You told APMEX to fax you a release form. Which they did. APMEX faxed you the release form twice (in addition to voiding the auth as VisaNet specs provide for) and it didnt get removed until I called in and yelled at someone there and posted here and ICQd you similtaniously. Finally, the auth was removed, APMEX was satisified that the order was OK so they re-ran the charge and accepted the order despite the "global" AVS flag. Yiou later explained in your ICQ convo that ePassporte does not support AVS.
Then last night I made my little password discovery. It seemed to indicate that ePass wasnt being truthful so I decided to post it here for the community to digest. Someone from ePass came along and posted a relatively reasonable (but unverifiable) explanation for all the trouble. Given the fact that ePassporte has a shady reputation (alot like iBill, only not quite as bad yet) I dont know whether to belive it or not. But I am not one to call someone a liar unless I am sure I am on solid ground, and as such, I consider it truth until I see evidence to the contrary. I said as much in 'my' thread.
And thanks for your permission to contact your support team or post for support. I appreciate that. Silly me, I thought thats what I got when I was a paying customer. But thanks, I feel much better now that I have your permission to contact support. Right now, my only unresolved issue is your condescending remarks, which you are free to apologize for any time you like at which time that issue too will be considered closed.