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Oh my god, a human picked up. Finally. Then, after giving her my account information, she puts me on hold (without saying anything -- great customer service there) and then comes back and claims that no faxes have been recived for my account. I explained that they have of course been recived because they were sent twice. This really sucks, this is a trick right out of the eBay playbook, play hide the ball with the faxes. I am on hold now and have been for like 12 min while she checks with another department for the fax. I am now taking bets as to whether or not they'll find the fax and also whether they will come back to the line. Odds are +1000 on that they'll do neither.
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