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Well, epassporte answered the phone for APMEX. Finally. The address is now verified to APMEX's satisfaction. Apparently, ePassporte also told them to fax the auth release form to them. APMEX has faxed -- once today and once on Friday -- epassporte's "release authorization" form. They have also voided the auth and settled that batch.
Yet there is still a hold on my card. Now, I am getting pretty fucking pissed off. You all have the form. Twice. Your little bullshit procedure has been staisfied. Even the most suck ass credit card companies will clear an auth if the merchant calls in and requests it and all clear auths when an auth is voided and the batch settled. You seem to want to do neither, and have established your own little procedure (which, BTW, is incompatable with the Visanet protocol and may put you in violation of your merchant agreement) and we have followed that, too.
So what the fuck is your major malfunction? Get your fucking thumbs out of your asses and remove the auth from my account so they can get thier fucking order through. If this is not done by the time I wake up tommrow, I am going to start calling you. And you can bet the farm that the lady at APMEX will be alot nicer than I will be and you'll be wishing you were dealing with her still.
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