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Originally Posted by minusonebit
Keyser Soze,
I hate to keep being an ass to you because it DOES seem like you are trying, but its just really hard to like your company right now and I do have to wonder why my issue still is an issue. When does my problem get fixed?
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The reason I haven't been able to give you an answer is because I don't know how it works when they cancelled the transaction, I have asked someone to contact you about it but that won't happen before Monday.
How it normally works is that you have to ask the merchant to fax ePassporte a letter on with their letterhead that they have no intention of completing the transaction.
It should be faxed to (310) 564-1751
If you can get them to do this the pending charge can be dropped.
If they do it, please let me know and I will try to get them to handle the fax as soon as possible.