It is important to tell when something is wrong, but it is equally important to tell when something is right.
Lloyd Briggs, thank you!!!!
I hope you don't mind me posting this, but I feel that the email you sent me made me feel like a valued client and that is the professional CCBILL I have come to know through the years.
Quote:
I have been reading through the emails that have gone back and forth between you and my department and I am displeased to say the least. One of the responses you received stated that because the concerns you had for the signup form errors ?does not adversely affect your site?s ability to process sales, this issue will not be made a priority?. I want to extend my apology for such a poor response. It has been my continuous goal to ensure that all of our client concerns are made a priority and I assure that shortly after we spoke through ICQ your issues were brought directly to the attention of our maintenance team.
During the most recent system maintenance our development team released a small change to the signup form template system in preparation for the release of a new feature. The new feature I am told is benign and does not affect the way that the signup form receives and processes transactions; however there have been some adverse side effects to the forms, some of which you have picked up on recently. After stepping through several of our form templates with our maintenance director we have found several warnings in the HTML code and have checked compliance against many different browsers. As you have pointed out, some browsers may be affected differently, but all browsers will be able to accept and process transactional information without errors.
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Regards
SteveM