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minusonebit · 04-19-2006, 10:14 PM

I happened to use my virtual card to place an order with APMEX.com the other day, while you all were having your little "database problem". APMEX refuses to ship to any address other than the billing address for obvious reasons. When they ran the charge, your system gave them an auth (causing funds to be held) and instead of returning a normal AVS pass or fail response, it sent back a parameter of "Global".

APMEX canceled my order and voided the auth. They didnt just remove it from the batch and settle, they voided it. So funds ought to be released now. But they arent.

APMEX called me yesterday asking what was wrong with my card in regards to the strange AVS response. I told them to call you and gave them your number. They said they would and that if ePassporte would verify the address they'll ship. I have an e-mail in my inbox from APMEX saying that ePassporte did not answer the phone when they tired six different times to call today.

Now this has gone on long enough. Answer the fucking phone and do what you are paid to do. And clear that goddamn auth off my card so that they can try to run the card again in the unlikely event that you ever do answer the phone and give them whatever it is that they want.

04-19-2006, 10:14 PM
minusonebit So Fucking Banned Join Date: Feb 2006 Location: [email protected] Posts: 7,391	ePassporte: Answer the Fucking Phone! I happened to use my virtual card to place an order with APMEX.com the other day, while you all were having your little "database problem". APMEX refuses to ship to any address other than the billing address for obvious reasons. When they ran the charge, your system gave them an auth (causing funds to be held) and instead of returning a normal AVS pass or fail response, it sent back a parameter of "Global". APMEX canceled my order and voided the auth. They didnt just remove it from the batch and settle, they voided it. So funds ought to be released now. But they arent. APMEX called me yesterday asking what was wrong with my card in regards to the strange AVS response. I told them to call you and gave them your number. They said they would and that if ePassporte would verify the address they'll ship. I have an e-mail in my inbox from APMEX saying that ePassporte did not answer the phone when they tired six different times to call today. Now this has gone on long enough. Answer the fucking phone and do what you are paid to do. And clear that goddamn auth off my card so that they can try to run the card again in the unlikely event that you ever do answer the phone and give them whatever it is that they want.