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On the other hand, Sitedepth was always answering my inquiries. At one point my videos could not be included. After checking, he let me know that the filenames were too long ... That is support.
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And the reason I chose Xtract was because of all the SD support complaints on this board. Do a search.
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If you read what I posted, I said that it was too bad that ecoders.biz didn't have good ( if any ) support because the product looked promising.
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Again...what exactly were you expecting for $119? You're complaining about lack of support but you chose a version which included minimal support.
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May I also point out that they have been claiming that a new version was supposed to be out beginning of march .. and still isn't ...
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Doesn't look like the $119 version you bought even includes updates anyway. If you don't want an argument, why would you bring up something so trivial?
Glad SiteDepth worked out for you. I see no reason for you to continue bashing Xtract just because you cheaped out.