Originally Posted by quantum-x

I can't speak for the US, but in Australia, return policies are NOT dictacted by the shop.

Shops can say things such as 'must be returned in original packagaing', 'a 15% restocking fee applies' etc - but the reality is this is NOT true.

I had an instance where I had bought a mouse w/ the wrong connector on it, but didn't have the packaging. The store refused to return it multiple times - I rang the ACCC (consumer watchdog in Australia) - who faxed back the law, with the appropriate returns policies highlighted.

I was told to tell the shop if they didn't return, they would be investigated and most likely fined by the ACCC. I took the info into the shop. The owner gave me a mouse of 4x the value and told me next to come back to the shop.

Make sure you're informed, and you'll seldom get fucked over.