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Originally Posted by CIVMatt
Then I'd call the National cust service number and complain about that branch
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Complain about what?
Banks have regulatory authorities they have to answer to and specifically concerning movements over $10K. This is been operating for years (incidentally before 9/11) and it intended to cut down money laundering and where banks are entitled to ask the source of funds.
I ended up getting a blanket permit direct from the regulatory authority here and gave the bank a file copy to save the bank asking on each occasion. It's not the banks "fault".