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Processors, especially third party, by nature will have a lot of employees. Customer service is a huge part of the job and manning the phones and emails 24/7 is imperative to having good cs. Most customer service employees are not salaried tho -- or at least not what we consider salaried in the states, Sleazy -- they are paid an hourly wage, for the time they are actually at work. If they miss a day, go home early, come in late, stay later, work more than 40 hours a week, they are compensated accordingly.
A salaried employee by definition is one that gets the same amount of money for a full time job that may require 30 hours one week and 60 hours the next. A true salaried employee does not get additional compensation for more than 40 hours of work in a week, nor do they have any money deducted for taking a personal day, sick day, or normal vacation day.
Many of the 'employees' in this industry are contract, not salaried. They get a set amount per week or month, and are responsible for paying their own taxes, get no health insurance or vacation benefits etc, as a salaried employee (or sometimes even an hourly employee) does. This gives them the freedom to work on their own projects at the same time they have a steady income to rely on, and can be set by number of hours, or by number or projects they do in a given time.
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