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Originally Posted by Rand
Well.. this has been some read.
Let's dispel a few myths with the facts.
- Epoch does not categorically adjust the scrub up or down across the board. We approach risk management with a scalpel, not a sledge hammer.
- No across-the-board changes have taken place that would affect sign-ups, conversions, rebills, cross-sales, credits or chargebacks.
- A chargeback is initiated at the bank level by the cardholder. Your IPSP is in place to help prevent them but cannot completely stop them.
- Previous ePassporte sign-ups have no affect on chargeback levels.
- Our business model is perfectly aligned with that of our clients. Our job is to help you maintain ratios, remain within all banking rules and regulations, and process as many legitimate sales as possible.
- It is our job to help ensure that programs/clients remain within ratios. If ratios creep toward a questionable level, action is taken to help make sure clients do not get into a fine situation. Secondary sales (cross sales/up sells) would be the first to undergo scrutiny and reflect changes. Primary sales would not be affected except in very extreme circumstances.
- I'm not going to be specific in this statement, but if you do you homework you find that the issue of lower sales, conversions, higher credits, etc... has been industry wide in recent weeks. Any anomalies are not Paycom specific.
BTW - EpicJim probably wins the prize for most intelligent post on this thread. The truth of the matter is a LOT of industry woes might be alleviated if as an industry everyone moved away from PPS programs and moved to rev-share payouts. This would go a long way to cleaning things up.
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PIMPDOG - After speaking with tech, compliance, and risk management regarding your account, giving you the benefit of a doubt, I believe your post is more about frustration than actual issues. You've been around long enough to know how to run your business appropriately and successfully. Concentrate on that.
Let's just keep things professional so we can all continue making money and leave it at that.
Know that you can contact us/me directly with questions at any time.
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yea rand it is and was and still is a post out of frustration. Ive never gotten a solid response from paycom and its always the same one until you posted this.
things like a customer charging back after almost 2 years is kind of questionabe isnt it? they cancelled over a year ago, and the cb just comes in out of the blue? that kinda stuff is pretty odd since i have never seen this happen before. have you?
and yes i have been around long enough to know how to run my business. why do you think i have a back up in place and a backup for that backup when and if you guys decide to ever get squirrely.
oh and dont tell me what to concentrate on. lets keep the sarcasm from an industry professional, professional.
there is clear evidence in this thread that somehing is going on, and its very clear alot are questioning their processors wether it be paycom or someone else.