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I'd be burnin' up the phone demanding they contact equifax, transunion and experian and clearing up the credit report immediately.
Go to the top of their food chain, whatever exec that is - skip the talking head rep and deal with someone of importance.
All financial institutions suck these days. They've completely lost touch with the fact that we're the customer. They expect us to regard their service as some sort of privilege.
Good luck bud. Hope it all gets sorted out for ya'.
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