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Originally Posted by adonis
Ibill exported all subscription information to Etelegate.com. It seems they re-enabled expired subscriptions, some are rebilled twice after re-enabling (with addition of $1.99 service fee). They charge $15 for a refund and $50 for a chargeback.
Your expired customers might be paying to Etelegate (under your mechant account, of course)
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Is there a word that adequately describes 'WAY BEYOND FUCKED UP!'?
So the moment these dead subscripts are re-activated and customers get their statements, they'll be hot on the phones for refunds and charging them back.
Just fucking lovely...
Amazing how they find new inventive ways of making things even worse on a daily basis.