NoCarrier

Below you will find samples of all your replies about the problems since may 2002, I hope this time you are right about your existing and future customers.

If you look at the post you made on may 5th, wich was supposed to be great news according to the title, we were supposed to be transfered to semi-dedicated servers with only 6 people max, wich never happened. And on may 21st you promised automatic processing with an account manager?! We never received it.

Are we supposed to believe you this time? Make sure it does for your existing customers. Thanks.


5/04/02

"Virtual Hosting Server had problems for the past 2 days, I posted that on another thread as well. We've been working on it and doing upgrades and part swaps.

It is alright you posted this on GFY, because I was considering posting it myself in its own thread. Just wanted to let everyone know what was going on.

So basically, you should not see any more problems from the server. Also, to avoid this we are making all the virtual hosting clustered as of this weekend. Meant to do it last weekend, but it just did not happen.

If you see any hiccups tonight, let me know because the issues where all worked out from what I see now."


5/05/02

"For all of our customers:

We are turning off sign up's next week on Wednseday. We got a lot of cutomers, but we want to make sure you are properly taken care of.

Our virtual has had problems, so we are addressing the problems by making our virtual hosting into semi-dedicated. The virtual servers will be the same, but there will be a max of 6 people on each server. That is $300 a month guaranteed income for us, which is as what we are looking for as a minimum on each server.
All of our current customers will increase speed and reliability increases over the next week. Your $50/Month accounts will now be semi-dedicated servers.

We manufacture our own servers and generally have 30+ on hand, but because of the demand in the past 30 days, we have sold every one of them (special note: if you ordered a server with us, your order is being fullfilled this weekend.).

Just to sum it up, our goal is to deliver the best value possible, and that is what we will do. I am planning on shutting off signups next wednesday, not because we can not handle it, but because we want to ensure that our customer get the proper level of service that we offer.

This is not a hold back, but a mile stone for us. We plan to increase our capacity, our staff, and quality of service over the next couple weeks.

If you have any questions or requests for what you need, just get me on ICQ, email or my cell phone. I am always available for a good conversation and I would am very interested in what you are looking for. We are be working to deliver what your are asking for and attempting to exceed those needs.

It is 6:50 Am and I have to catch a little sleep before I bust my ass for you tomorrow.

Sincerely,
Jason Trindade
Cologroup"


5/07/02

"OK, after the craziest week of my life, it seems we got things figured out and fixed. The virtual accounts are smoking fast and we got the reliability back to speed.

Suprisingly enough, for the most part everyone understood we had some problems to work through and everyone waited for us to fix them. So now they are fixed and things will return to normal.

Just thought I would let all of you know. Here are a few sites on the server that you can check out for speed:

http://www.opticalamplitude.com
http://www.xxxpicshere.com
http://www.zenra-movie-annex.com/

Jason"

5/07/02

"Some of Amps other sites are still with us, like pornxxxxxxx.com.

The virtual hosting did have troubles last week, but now it is up, rock solid, and the customers who are on it are happy. The problem we encountered was traced to the promise raid drivers on the motherboard that could not handle certain operation being done. We upgraded memory, changed drives, changed entire servers, re-installed software, if it could be done, it was done, and it all came back to the driver for the promise raid. We found this out by re-creating certain loads on a server in a test environment until we came up with the same problem.

We lost a couple virtual customers, but that is life. I plan to get things on track and come back better than ever."


5/17/02

"I understand where you are coming from No Carrier. The virtual hosting has not been at the level it should be, but we are working on a solution. The imediate solution as I mentioned before has been to add additional servers for balancing and we've done that. It is running smoothly today.

We'll keep adding servers for virtual hosting as we do appreciate your business and want you to be satisfied with the service."

5/21/02

"I have noticed all the chat about virtual hosting and I am going to throw in some actual info on our company, since so many people have an opinion.

Overall, Virtual Hosting is not that difficult, it basically requires the right infrastructure and system to manage virtual hosting properly. We never in our minds expected the kind of success we have seen with our virtual hosting and we did not have the right infrastructure to handle the load.

If you 've been on our virtual host service, I can tell you, as a result of these problems, we have done nothing but take in all the input from what is going on and used that input to develop a system for virtual hosting that meets all your needs and ours.

From our recent experiences, the support breakdown has been as follows:

30% Setups
30% With maintenece (adding adding domains, emails, CGI, MYSQL, etc.)
30% Dealing with problems, creating solutions
10% Billing and Contracts

What we learned from this is, we did not have a system in place to handle the demand for our services both in relation to equipment and overal management. We have spent a lot of time delaing with issues that could have been automated or avoided.

We are lauching our new solution on the 1st and it will solve all of the problems for both you and us. It is already built, just being tested and improved for launch. It will effectively automate the virtual hosting business, so we can concentrate on keeping the servers running, which is what we do best.

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Here is some of what we have done with the virtual hosting..

#1 Automated the Sign Up Process
- Instant Account Activation from our site, no waiting.
#2 Automated Feature Setup
- MySQL, PHP, CGI, SSI, already enabled and setup by default.
#3 Advanced DNS Integration
- Integrated with Network Solutions
- You can control domain name registration, transfers,
renewals, and the overall management of your DNS.
#4 Automated Domain and Email Management
- Instantly add domains to your account
- Instantly configure your email
#5 Improved Web Stats Tracking Software
- Added SUpport for tracking Geographic Regions.
- Giveing more data on your visitors.
#6 Automated Accounting
- View your usage, monthly bill, etc online.
- Pay your bills online.
#7 Upgraded to a Multi-Server clusted solution
- Fail Over when a server Goes Down
- Load Balancing for faster service

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So, if you have been a customer of ours, you should be able to see that this should solve your problems. If you are one of the guys dissing us, just wait and see. The system will rock.

Thanks for you time,
Jason"

7/21/02

Cologroup SD Router is fixed

Just thought I would let you all know.


quote:
--------------------------------------------------------------------------------
Originally posted by .:Frog:.


After a 12 hour downtime. Great job on fixing problems ASAP. Keep up the good work.
--------------------------------------------------------------------------------



I really can't tell if that's sarcasm or not.

Cheers,
Matt


8/9/02

"Well, just found out what is wrong and it is being fixed. Looks like someone just lost their job when I get back, which should eliminate any fuutre problems. A specific tech, brought down a switch, which is why multiple servers went offline. And, if anyone knows how screwed up the Hotel Internet access is here, you would understand why I could not do not much in the way of diagnosing the problem from here. I am basically on a big TV screen where I can hardly read what I am typing. So, if it makes you feel any better, someone is loosing their job over this one. I wont keep a tech around that takes 20 servers offline for almost an hour and then says nothing is wrong when I call. Thanks for pointing this out Tipsy. Email me your account name and I'll take care of you....same with anyone else who went down. Needless to say, if there is a time to not go down, it would be this weekend. If all is fixed, see some of you guys on the boat."

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