I went thru the same thing when I first moved into my house last year. The installers coming with the wrong equipment does not surprise me. I went thru that twice, and the first installer did not speak a word of English.
I raised hell with them as well and they sent an installer out who re-ran every cable thru the attic, drops into all the rooms I have TV's in, all really nice and clean. (5 tv's with directv, plus two tivos) Now I have his # so any issue I have I call him directly now.
I have the same HD-DVR receiver, once its hooked up, you?re gonna love. Discovery HD rocks!!!
