So I contacted Enom, and they have no contact information for namecheap! the only thing they were able to do is email the same support address I have been messageing for the last two weeks.
That's great that enom don't even have contact info for there own reseller..
Enom says that the domains I registered were registered then deleted, Nice!!! My bank account shows a transaction from namecheap. Now I am out $$$ and domain names. The Bank is interested why they have no phone# so, are going to start an inquiry about Namecheap and if they can not find a contact then the investigation process starts.
This really sucks, I heard alot of good things about Namecheap, But My experience with them so far make me want to go 9/11 on there ass, It's only $30 bucks but the hassel and the customer I lost makes me ERRR!
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Originally Posted by Gaybucks
Namecheap is reselling Enom. You can try calling Enom directly at 425.274.4500 and let them know you've been trying for 2+ weeks to reach Namecheap; Enom may be able to help you directly since it's their backend that runs everything.
One other thought: If you have a bunch of domain names, you can get a reseller account with Enom. The only requirement is ponying up $900 or so dollars to buy 100 domain name credits in advance. These can then be used to register new domain names or renew existing ones at around $9/domain/year (some TLDs are higher.) By doing that, you eliminate the middleman and get direct access to the Enom registration engine and phone support (which, btw, is generally excellent) from Enom.
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