Originally Posted by evildick

I was having the same problem as you... I was locked out because I did something to set off their "fraud alert". (All I did was open up a new account and purchase about 8 domains in a week)

They have no phone number you can reach them at. I did manage to find one with an answering machine on it, but it obviously wasn't checked by anyone and they wouldn't do support through it.

Basically you have to email support and tell them that you are locked out, then they will email you back saying that you have to wait for them to call you at the phone number listed on your account so they can verify your info.

I was having trouble being home to get their phone calls since they would not give me a firm time that they would be calling, so that didn't work for me either.

I ultimately had to send them a scan of my driver's license and credit card, which was totally pathetic as far as I am concerned. Haven't had a problem since though.