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Sleazy if you can really consider avoiding them all together. More often than not they are not only a waste but will fuck you over time and time again. Just so you know I also operate rental properties and I no longer deal with these leaches so I am speaking for experience.
Lets answer a few of your questions first though.
Rates typically range from ten to twenty percent based on volume as well as rental rates.
Lawn care is typically not their issue, neither are janitorial services, handyman work, or the like. If they must do this or enforce this they often will charge you a surcharge well above the costs you would typically pay.
Questions to ask them:
Will they appear in court to handle tenant issues?
Will they do property inspections, if so how often and will they document them with video or photographs?
Are there additional charges for court appearances, property inspections, and the like?
What are their tenant screening policies?
Do they handle all advertising to fill vacancies? Is there an additional charge?
Do they provide both the tenant and you with an itemized breakdown of security deposit charges when a tenant leaves?
Are they properly licensed?
Are they insured?
How do they handle repairs and repair costs?
Will they provide you with a list of at least ten references? (follow up with landlords as well as the tenants)
What is their rent collection process? Late fee policies?
Do they sub contract out work, if so to whom and what are the charges?
Do they have stock rental forms or can you use your own and if so will all portions be enforced?
Who pays evictions costs and are there surcharges involved?
What is their eviction policy?
That all said I really suggest you still not use them and use another process that will be much more affordable and cause less headaches.
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