GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Alienware is the worst computer company "beware"

Fucksakes · 03-21-2006, 05:59 PM

Just need to vent.. but here is my story of alienware.

I paid 5500us for a laptop and printer, 8 months later the harddrives crash, I lost over 5 years of stuff sadly I didnt have backed up, I get the computer working again fine but it does all weird shit, like not shutting down, I had to turn take the power off the wall and the battery out to turn it off, and when i put the battery back in it would turn right back on again. came to the end where the power pack got so hot it started smoking and laptop would turn off. sent the fucking thing to alienware which I had to pay shipping both ways because I am in Canada and 2 months later I finally get my laptop back, after calling them repeatedly about what was up with the computer, we also reminded them about the power pack to make sure they replace it, they tell me that the computer is back at stage 1 because something went wrong, 2 hours later the post man is at my door with the laptop.. and the broke power pack.. called them for the 50th time again to bitch about it, they said to mail it back express.. which costs us 50 bucks and they would send the new one the next day to be here right away.. well 3 fucking weeks later still nothing, we call them every fucking day and they keep saying there is nothing they can do..

so in the end i got a 5k us laptop and no power pack for it.

sorry I just needed to vent and make sure they lose potential customers over this.. because its far beyound the worst customer service ive ever experienced.

03-21-2006, 05:59 PM
Fucksakes Shit... Fuck! What the Hell? Industry Role: Join Date: Dec 2003 Posts: 7,567	Alienware is the worst computer company "beware" Just need to vent.. but here is my story of alienware. I paid 5500us for a laptop and printer, 8 months later the harddrives crash, I lost over 5 years of stuff sadly I didnt have backed up, I get the computer working again fine but it does all weird shit, like not shutting down, I had to turn take the power off the wall and the battery out to turn it off, and when i put the battery back in it would turn right back on again. came to the end where the power pack got so hot it started smoking and laptop would turn off. sent the fucking thing to alienware which I had to pay shipping both ways because I am in Canada and 2 months later I finally get my laptop back, after calling them repeatedly about what was up with the computer, we also reminded them about the power pack to make sure they replace it, they tell me that the computer is back at stage 1 because something went wrong, 2 hours later the post man is at my door with the laptop.. and the broke power pack.. called them for the 50th time again to bitch about it, they said to mail it back express.. which costs us 50 bucks and they would send the new one the next day to be here right away.. well 3 fucking weeks later still nothing, we call them every fucking day and they keep saying there is nothing they can do.. so in the end i got a 5k us laptop and no power pack for it. sorry I just needed to vent and make sure they lose potential customers over this.. because its far beyound the worst customer service ive ever experienced.