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Originally Posted by CCBillJames
Adam,
The same response was posted by myself in the other two threads due to them all involving a similar issue. People who believe that an issue might exist with their accounts were notified that we have support that is ready to assist them 24/7. I prefer this as it keeps the accounts on a professional level rather then posting information on a board for everyone to view.
Regards,
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Well James, getting the standard "we're not having problems on our end" doesn't really do me any good. Which is what I get when I contact you guys. I'm not saying that you guys are feeding me a line, but I post on the boards to see if other people are having the same problems.
I use the boards as a barometer to measure my ratios by. If everyone is having bad ratios, then that lets me know that either A. that the people with credit cards aren't actually horny enough to buy memberships all around the world or B. that there may be some issues with processors as that is the common denominator.
And honestly, maybe you guys are having a problem and don't know it. With enough similar feedback from enough people on the boards, maybe that will launch an investigation that may reveal and issue.
Just because it's on the boards, does not mean it's unprofessional. The response I already received from support seemed canned and dismissive, so I chose to get a consensus from people in the industry to see if they are seeing the same thing I am.