Quote:
|
Originally Posted by basschick
i'd still buy strongbox if i could be sure ray would install it but i don't want to buy any script from someone who doesn't test it before moving on.
|
I understand the AWW installer did test it, then after testing it did "one last little thing",
adding the admin user name. That's an easy thing to do so I fully understand how
that could have happened. The result ended up being a big problem, though.
It is of course not acceptable for a site to be down all day and the AWW folks
recognize that and did what they could to make it right after they knew there
was a problem. Every programmer learns one lesson at some point- always,
always test after making any change at all, even a tiny little change,
particularly on a live system. Some of us have to learn that lesson repeatedly
before it sinks in.
I'm sure this installer will be VERY careful about that in the
future.
The site was a little "different" in some ways, so I went ahead and did the install
yesterday. You say you'd get Strongbox if you could be sure that I handle the
install - in that case just use my order form at
http://bettercgi.com/strongbox/
Contrary to some rumors I haven't sold the company or anything and I'm still
actively developing, installing, and supporting Strongbox. AWW was also reselling
it and doing some installs and support for webmasters who purchase through their
sites, including strongboxxx.com. I've been in touch with adultwebware this
morning discussing how to improve things and it may be that I'll start handling
all of the installations in my office. As many of you know, when dealing with me
personally I'll normally do a very good job, answering your questions very thoroughly
and going the extra mile to assist in ways that perhaps aren'r directly related
to Strongbox, or doing customizations, but I'm not always very quick about it
unless it's an emergency (like a site being down). AWW can be faster about
answering emails sometimes, which can be a benefit to the webmaster.
On the other hand, because I developed Strongbox and have worked with
Strongbox full time for several years, no one including AWW could be as
knowledgeable about the system as I am. Perhaps AWW and my company can
find a way for them to give webmasters the advantage of their speedy service
while making it easy to get in touch with me personally when and if that's needed.
The 979-530-1300 phone number posted is indeed correct. It rings the phone
at my desk and also my cell phone, so I can be reached at that number any time
except sometimes when I'm alseep I don't answer the phone.