Great post Jace.
It's good to see that people can acknowledge the imperfections of others without assuming it's a scam or bad service. I hate the saying, because of the the generalization but "Shit DOES happen."
From what I've heard from clients, Strongbox is a great product and Ray will work with you till you're satisfied.
And if DOES say a lot about YOU in that you both recognize that and are still willing to pay for the software and the effort, notwithstanding the inconvenience to you personally.
