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Originally Posted by adultwebware
Sir, we are doing our best from our end to keep up all the installs.
I have an admin which is dedicated to work with the Strongboxxx
installations only. That takes time to install and when the initial
requirements are not met it is hard to us to make any change because
we have a very limited access to site.
I can understand your dissapointment with that case that raised
due to miscommunication/disability to do things from our side this weekend.
And I DO APOLOGIZE that things are now ending that way.
I have refunded your order. And I guess from now on, all the
Strongboxxx installations should be made by Ray only.
That is really not fast to install Strongboxxx if ANY of the requirements
is missing.
As for the AW support. We are managing both Strongboxxx and
AW support so far. And the most of the issues we were reported and
allowed to work on were fixed correctly. AdultWebware product does not
need support at all. We have only the additional changes/fixes in the
members area/tours templates requests.
Strongboxxx neither require support, because it is working flawlessly
as well from the start on, after the installation is completed.
Strongboxxx has some server requirements which should be met,
BEFORE the install.
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Thank you for the apology, I do appreciate that..I don't normally get this pissed about things, but after this long of things messing up and limited commmunication due to only being able to contact by email, well, it got very aggrevating
I do want to state though, nothing has been changed on the server since you all left it alone, and Ray was able to go in and install Strongboxxx tonight with no troubles, and it is working fine...so, whatever errors were made, where on your part, not mine or my server, and I don't like the subtle hints that I messed things up, when I didn't touch a thing
Thanks you though, I appreciate the apology